Prorated Refund

Question

May I have a prorated refund and cancel my account 6 weeks after purchase?

Answer 1

Dear @Tommy Guidry,

Thank you for posting your question in the Microsoft Q&A forum.

I understand you’re asking about canceling your subscription and whether a prorated refund may be available. Whether a refund can be issued depends on two key factors:

• The subscription plan you purchased (for example, Microsoft 365 Personal or Microsoft 365 Business)
• The account and billing type associated with your subscription

Microsoft’s refund eligibility varies based on the specific subscription and how it was billed, so the outcome can differ from one customer to another.

To help provide accurate guidance, could you please confirm:

• Which Microsoft 365 subscription plan you are using?
• Where was the subscription purchased (directly from Microsoft or through a third‑party seller)?
• Are you using a personal Microsoft account (@outlook.com/hotmail.com) or a work account (@company.com)?

In the meantime, if you are using personal account, you can follow this article: Cancel a Microsoft 365 subscription. During the cancellation process, you’ll be shown whether a refund or prorated credit is available for your account. For reference: How to get a refund on a Microsoft subscription

Otherwise, if possible, since cancel subscription and refund request things need action or approval from Billing team, I recommend contacting Microsoft Billing Support so they can review your account and advise you based on your specific situation: https://support.microsoft.com/contactus

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

Thank you for your patience and understanding. I'm looking forward for your reply.

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