copilot issue

Question

guys copilot are doesn't understand me it keep say to me I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit. when i said hello he said I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit. even i tried speak other language doesn't work and i though i got banned when i signed it on microsoft i realized copilot is doesn't work anymore any one can help me how to fix that?

Answer 1

The message "I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit." indicates a backend or capacity issue with Copilot, not that the account is banned.

Based on similar Copilot behaviors in Microsoft products, the most likely causes and actions are:

1. Temporary backend or capacity issue
   • Copilot can become temporarily unavailable because of resource constraints or internal server errors.
   • In these cases, the only fix is to wait and try again later. Closing the Copilot pane or app and reopening it can help refresh the session.
2. Network or connectivity issues
   • Copilot requires stable internet connectivity and must be able to reach Microsoft services. If network requirements (firewall, proxy, or filtering) block Copilot endpoints, it can fail and show generic error messages.
   • If using a managed or corporate network, contact the admin to confirm that Copilot-related traffic is allowed and that network requirements are met.
3. Licensing or account conflicts (for Microsoft 365 Copilot scenarios)
   • If using Copilot inside Microsoft 365 Apps (Word, Excel, PowerPoint, Outlook, etc.), issues can occur if:
     • A new Copilot license was just assigned and has not fully propagated yet.
     • There are conflicting sign-ins (for example, signed in with both a personal and a work/school account).
     • Device-based licensing is used instead of a user-based license.
     • The update channel does not support Copilot (for example, Semi-Annual Enterprise Channel instead of Current Channel or Monthly Enterprise Channel).
   • In those cases, sign out of all accounts in the app, sign back in with the correct account, and ask the Microsoft 365 admin to verify that a supported Copilot license is assigned and that Copilot is not blocked by organizational policies.
4. Unsupported language prompts (for Microsoft 365 Copilot)
   • If prompts are in a language that Copilot does not support, an error is shown and Copilot asks to change the prompt language.
   • Switching to a supported language for prompts is required. However, the specific message described in the question is more consistent with a service or capacity issue than a language error.
5. Service-side issues requiring Microsoft support
   • In some cases, persistent "Something went wrong" or similar Copilot errors are caused by issues in the Microsoft account or backend configuration that only Microsoft support can fix.
   • If the problem persists across different devices, browsers, and networks, and other accounts work normally, open a support ticket with Microsoft and provide details (account type, where Copilot is being used, exact error text, and troubleshooting already tried). Escalation by support may be required.

Summary of practical steps:

1. Wait at least several minutes and try again; close and reopen the Copilot pane or app.
2. Test on another browser or device and, if possible, another network.
3. If using Microsoft 365 Copilot, confirm with the admin that the correct license is assigned and that Copilot is not blocked by policies, and that network requirements are met.
4. If the issue continues for an extended period and only affects this account, contact Microsoft support and request escalation, as similar issues have required backend fixes by Microsoft.

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References:

• Use Copilot to analyze automation activity and ask product questions
• Use copilot to analyze desktop flow activity
• Copilot is missing, disabled, or doesn't work correctly
• Supported languages for Microsoft 365 Copilot
• Copilot for Microsoft Fabric and Power BI: FAQ
• FAQ about Copilot in Dynamics 365 Sales
• Unable to log into m365.cloud.microsoft, something went wrong - Microsoft Q&A