Microsoft Applied Skills: Create agents in Microsoft Copilot Studio assessment is not working

Question

The assessment upon loading is unable to open copilot studio page rather it's attending to load but never finishes. Please support kindly look at it.

Thanks,

Lawrence Orewa

This question is related to the following Learning Module

Answer 1

The issue is with the Microsoft Applied Skills: Create agents in Microsoft Copilot Studio assessment itself, not with the Copilot Studio page in the lab environment.

According to current guidance, when an Applied Skills assessment is malfunctioning (for example, the lab environment does not load or the assessment is under maintenance), there is no published ETA for when it will be restored. In such cases, the only supported path is to contact Microsoft Certification/Applied Skills support so the issue can be investigated and tracked.

Additionally, avoid using a VPN while attempting an Applied Skills assessment, as this has been reported to interfere with the lab environment loading correctly.

Action steps:

1. Retry the assessment without a VPN or other network security tools that might block the lab environment.
2. If the issue persists, contact Microsoft Certification/Applied Skills support via the Certification Support channel (Applied Skills section) so they can review the session and advise on next steps or rescheduling.

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References:

• Microsoft Applied Skills: Create agents in Microsoft Copilot Studio
• Create an agent with Microsoft Copilot Studio and Dataverse for Teams
• Microsoft Applied Skills: Create agents in Microsoft Copilot Studio - Applied Skills | Microsoft Learn - Microsoft Q&A
• Microsoft Applied Skills: Create agents in Microsoft Copilot Studio - Never Displayed - Microsoft Q&A