Problem with Microsoft Bookings

Question

I set up a Bookings Page to allow respondents to pick specific dates between Sept. 22, 2026 and December 17, 2026. However it will only allow them to pick up to October 6, 2026. What is the problem?

Answer 1

Hi Rebel,

Good day and thank you for providing a clear description of the issue.

From what you've shared, this may be related to the Maximum lead time setting, which can limit how far into the future appointments can be booked, even when a service is configured to be available for a longer period.

Since you did not mention whether you are using a Personal Bookings page or a Shared Bookings page, I performed some testing with both configurations to better understand the behavior you described. Based on this testing, here’s what I found:

 

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1/ Personal Bookings page

In my testing, I tried adjusting the Maximum lead time setting using your example dates. However, the booking experience continued to allow bookings only into the first week of October.

When reviewing the configuration afterward, the Maximum lead time appeared to remain capped at 90 days, which may explain why dates beyond early October were not available to book.

 

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2/ Shared Bookings page

This scenario seemed closer to what you described, as Shared Bookings includes service-level availability settings that can be limited to a specific date range.

For testing, I created a service with the following settings:

• Maximum lead time: 90 days
• General availability: Not bookable
• Availability during these dates: September 22, 2026 through December 17, 2026

With that configuration, the booking page only allowed appointment selection from September 22 through approximately October 7. This suggests that although the service was configured to be available until December 17, the Maximum lead time setting was still restricting how far into the future appointments could be booked.

I then increased the Maximum lead time to 365 days and was able to select dates through December 17 as expected.

Based on these results, you may wish to try creating a test Shared Bookings page to see if it produces the behavior you are looking for. If it does, you could then review the configuration of your original booking page and check the service settings under:

Bookings > your Shared Bookings page > Services > select the service > Edit service > Availability options

In particular, it may be helpful to review the Maximum lead time value to see whether it is restricting bookings to a shorter time frame than intended.

I hope this information is helpful. Please feel free to leave a comment in this thread if you need further assistance.

If you find my post useful, kindly consider upvoting it. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.

Thank you for your kindness and contributions to the forum.

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