Dynamics 365 Customer Insights - Journeys documentation

Learn how to engage customers in real time, launch journeys based on customer interactions, and use AI to personalize customer experiences.

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Welcome to Dynamics 365 Customer Insights - Journeys

What's new

What's new

Training

Training

Concept

Troubleshoot

Getting started

Try or buy

• Sign up for a free trial
• Get started with licensing
• Purchase

Provision and set up

• Customer Insights - Journeys app setup
• Manage user accounts
• Authenticate your domains

Administer

• Organization settings
• Admin best practices
• Environment management FAQ

Core functionality

Email marketing and automation

• Email marketing overview
• Use AI to create email content
• Send a targeted email blast

Real-time journeys

• Trigger-based journeys
• Use AI to create segments
• Segment-based journeys

Event planning

• Event planning overview
• Event setup
• Manage events

Personalize and analyze results

Personalization

• Personalize content
• Add dynamic content to email messages
• Create dynamic content for multiple countries and languages

Marketing forms

• Forms overview
• Create forms
• Manage forms

Analytics

• Access and interpret analytics
• Cross-journey analytics
• Marketing effectiveness

Related products

Dynamics 365 Customer Insights

Customer Insights can help you build a deeper understanding of your customers.

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