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Unable to assign rentention tags to folders

Nicholas94 316 Reputation points
2023-01-03T12:38:43.537+00:00

I'm trying to assign a retention policy to a folder in a shared mailbox. I've added a Personal retention tag to the policy, but Outlook does not allow me to assign the tag to the folder; the option is greyed out when I add it to the ribbon. Do I need to enable this somewhere?

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Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Andy David - MVP 147.3K Reputation points MVP
    2023-01-03T12:58:17.623+00:00

    You can't assign personal tags to default folders if that is what is being attempted. You can only assign those to items and user created folders.

  2. Andy David - MVP 147.3K Reputation points MVP
    2023-01-03T14:39:16.237+00:00

    when was the policy created? Does it work if you run: 

    Start-ManagedFolderAssistant -Identity <user>

    against the mailbox?

    has it ever worked?

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