Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
726 questions
Option to add a From email address is disable and custom domain does not show up in Try Email dropdown
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 38%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVE%3C/text%3E%3C/svg%3E)
Vishnu Enjapoori
0
Reputation points
I have set up Azure Communication Service and Email service with a custom domain. The custom domain has been verified. But Adding a new "From email" is disabled, only from the email address I see is "DoNotReply". In Communication services, when I do to "Try Email", I don't see the verified custom domain. The location for communication service and email service is the same "global". I can't find any perfect article on how to fix this.
Screenshot 2024-05-02 084919.png
Any help would be appreciated. Thanks in advance.
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 59%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
SnehaAgrawal-MSFT 19,281 Reputation points2024-05-06T07:48:26.16+00:00 @Vishnu Enjapoori Thanks for asking question! Could you please confirm after verification of custom domain have you configured sender authentication for custom domain?
Once you verify sender authentication configurations, your email domain is ready to send emails using the custom domain. Refer to the steps hyperlinked.
You can also configure your
MailFromaddress to be something other than the defaultDoNotReplyand add more than one sender username to your domain. For more information about how to configure your sender address, see Quickstart: How to add multiple sender addresses. Your email domain is now ready to send emails.Let us know if further query or issue remains.
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Vishnu Enjapoori 0 Reputation points
2024-05-10T20:47:05.7033333+00:00 See the below screenshot. Its the 3rd (2nd custom domain that i am using). You can see that every piece of information has been verified. Not sure how I can solve this. Any help is appreciated.
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Vishnu Enjapoori 0 Reputation points
2024-05-13T03:44:11.35+00:00 Sneha, Shall I share any specific information directly with you?
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SnehaAgrawal-MSFT 19,281 Reputation points
2024-05-14T05:45:49.2766667+00:00 @Vishnu Enjapoori Sure, Reached out to you privately, awaiting your response to resolve this issue.
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