I need to disconnect and reconnect a connected Entra ID for my work but the disconnect is grayed out and it says to sign in as admin to change device management settings, how can we resolve this as I work remote and there is no admin login for the pc?

Question

I'm accessing the Entra ID connection from Settings > Accounts > Access work or school.

It shows that I am connected to my company, but I have been asked to disconnect and reconnect as there have been some updates made that are not showing up.

The disconnect button is grayed out. I can tell I need some admin privileges, but I don't know what the steps are to accomplish this, even if I have the admin password.

There is not another admin login created on the PC and we work remotely. Any suggestions?

Answer 1

Hello @Jay M,

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue: I need to disconnect and reconnect a connected Entra ID for my work but the disconnect is grayed out and it says to sign in as admin to change device management settings, how can we resolve this as I work remote and there is no admin login for the pc?

Solution: Resolved by @Jay M.

Below are the steps followed by @Jay M.

I was able to do this by creating a new local admin account. For some reason, our pc didn't have an admin account but I was able to make my account an admin level with the help of the admin account who setup the pc.

If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Thanks,
Raja Pothuraju.

Answer 2

Thank you I was able to do this by creating a new local admin account.

For some reason, our pc didn't have an admin account but I was able to make my account an admin level with the help of the admin account who setup the pc.