Can't access to "Get my Verified ID" in https://myaccount.microsoft.com/

Question

Good morning,

I am following the guide: https://learn.microsoft.com/en-us/entra/verified-id/verifiable-credentials-configure-tenant-quick, and fulfilling all the requirements, I can't access to “Get my Verified ID”.

It should be noted that I am using a test Tenant (Contoso), but with a “Microsoft Entra ID P2” Subscription.

Do I have to assign any extra permissions that are not detailed in the guide?

Thank you in advance,

Answer 1

Hi @MOD Administrator

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue:

Can't access to "Get my Verified ID" in https://myaccount.microsoft.com/

Solution:

Issue resolved by @MOD Administrator.

The service principal that 'MyAccount' is utilizing might be missing. You can verify this in the Cloud Shell using PowerShell. If the Get command doesn't return data, use the 'New' command to create and add the service principal. Afterward, wait for one hour before attempting to use 'MyAccount' again.

Install-Module AzureAD 
Connect-AzureAD -TenantId "<your tenant id>"   

Get-AzureADServicePrincipal -Filter "displayName eq 'My Profile'"   

# if you don't get a result, then add the My Profile SP 
New-AzureADServicePrincipal -AppId "8c59ead7-d703-4a27-9e55-c96a0054c8d2"

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

I hope this helps!

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

Answer 2

Finally we made it work, here is the explanation with its solution:
It could be the case that the service principal MyAccount is using is actually missing. You can try this in the Cloud Shell (powershell). If the Get command doesn't return data, call the New command and add the SP. Then wait 1h and retry MyAccount.

Install-Module AzureAD
Connect-AzureAD -TenantId "<your tenant id>"
 
Get-AzureADServicePrincipal -Filter "displayName eq 'My Profile'"
 
# if you don't get a result, then add the My Profile SP
New-AzureADServicePrincipal -AppId "8c59ead7-d703-4a27-9e55-c96a0054c8d2"

Answer 3

Did you define a credential type? Under Manage > Issue a credential you can configure which users are allowed to request. In addition, the functionality to request a credential via MyAccount is still in preview, so there might be some rough edges.