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how to contact a live agent for tech support

need help with outlook mail. I lost 2 days of mail when my domain was being transferred. I need to know how to retrieve the emails

Outlook | Web | Outlook.com | Email
asked 2026-07-07T21:57:10.8733333+00:00
Lisa 0 Reputation points
answered 2026-07-08T02:20:27.2866667+00:00
Alice-N 11,515 Reputation points Microsoft External Staff Moderator
1 answer

Did not receive AI Skills Fest 2026 certification voucher after completing eligible playlist to 100%

I successfully completed the AI Skills Fest 2026 featured skilling playlist "Optimize agentic DevOps with Azure DevOps and GitHub Copilot" to 100% before the June 12, 2026 deadline. I also successfully completed the voucher claim form within AI…

Community Center | Not monitored
asked 2026-07-08T01:55:50.16+00:00
Arinze Edeh 0 Reputation points
answered 2026-07-08T02:18:48.6+00:00
Dio Xavier 289.3K Reputation points Volunteer Moderator
1 answer

Urgent support needed for recovering microsoft xbox live account

The xbox live account I have used for 20 years was linked to my mothers email address (which she's been using since prior my xbox live account), yesterday I changed my primary alias from her email address, to mine. I then removed her email from my xbox…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-07T20:45:30.5466667+00:00
leaton livingstone 0 Reputation points
edited the question 2026-07-08T02:18:07.9333333+00:00
Chloe-V 9,125 Reputation points Microsoft External Staff Moderator
2 answers

DLP for Teams not working after purchasing Microsoft Purview Suite for Microsoft 365 Business Premium

We have a Microsoft 365 Business Premium license. On advice from our reseller, we purchased Microsoft Purview Suite for Microsoft 365 Business Premium as we were told this license would allow us to use DLP for Teams chat and channel messages. I have…

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-07-07T15:38:29.12+00:00
Ben Lewis 0 Reputation points
edited an answer 2026-07-08T02:17:42.5733333+00:00
Hani-Ng 12,745 Reputation points Microsoft External Staff Moderator
2 answers

Static web app custom domain failed

static web app custom domain failed and made site unreachable. Deleting and recreating has failed several times. Now been down for 2 hrs. Any suggestions. Worst down I have had in years and still no resolution. Now I can't even remove the custom domain…

Azure Static Web Apps
Azure Static Web Apps

An Azure service that provides streamlined full-stack web app development.

1,397 questions
asked 2026-07-07T11:35:22.09+00:00
Fredrik Gjaerdman 0 Reputation points
answered 2026-07-08T02:16:43.4866667+00:00
Fredrik Gjaerdman 0 Reputation points
0 answers

Lost Microsoft Authenticator access

Hello, I lost my access to MS authenticator app and now I am unable to access extra features like security and privacy, change passwords, adding users, buying software etc.... I have the password and still can log in. But after logging, pretty much I…

Microsoft Security | Microsoft Authenticator
asked 2026-07-08T02:16:40.0566667+00:00
Ukkam Sa 0 Reputation points
2 answers

Non used sign-in attempt notification

If I get a sign in attempt notification via the authenticator app but it’s not me trying to log in, is it possible to see where the request came from and how concerned should I be?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-07-06T23:13:00.3966667+00:00
Ryan May 0 Reputation points
commented 2026-07-08T02:14:58.39+00:00
Alina Le 3,415 Reputation points Independent Advisor
2 answers

request to about onedrive attachment

Sir, I had some very important attachments that I uploaded to OneDrive, but I’m unable to open them now. Could you please check if they can be recovered? I would be very grateful for your help. Thank…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-07-07T15:09:04.68+00:00
DENT CO 0 Reputation points
answered 2026-07-08T02:11:53.9033333+00:00
Lester Bernard Reyes 82,620 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Excel Online Script runs correctly in Automate but does not run correctly after you add to workbook

I have created a script to hide tabs based on the values in a drop-down on a sheet in my workbook. When I run the script from the Automate tab > View Scripts, everything works as expected. When I use the 3 dots to Add in Workbook, the script does…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-07-07T20:07:26.5033333+00:00
Michael H 0 Reputation points
commented 2026-07-08T02:11:14.0933333+00:00
Michael H 0 Reputation points
1 answer

how to update EXCEL

How do I update the Microsoft 365 EXCEL software on my computer

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-08T01:33:19.7633333+00:00
Raymond Paul Ware 0 Reputation points
answered 2026-07-08T02:11:03.3066667+00:00
Estrella721 42,155 Reputation points Independent Advisor
3 answers

Copilot Studio MCP Server with Manual OAuth 2.0 prompts re-authentication on every access token expiry instead of using refresh token

Environment FieldValueProductMicrosoft Copilot Studio (Agent with MCP tool)MCP server exposed viaAzure API ManagementAuth typeOAuth 2.0 - Manual configurationIdentity providerAzure Active DirectoryToken endpointCustom /token endpoint deployed in APIM,…

Microsoft Copilot | Other
asked 2026-06-17T09:21:20.25+00:00
Cesare Farina Busetto 10 Reputation points
answered 2026-07-08T02:09:49.9733333+00:00
Kunal Kumar 0 Reputation points
1 answer

How to view sign in ATTEMPTS (not sucessful sign ins) - someone is attempting to access my account

Title - the sign in activity page is not helpful for this, as it only shows successful sign ins. I need to see all attempts. In the last week, i have been denying multiple attempts per day to access my account. I want to know where these requests are…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-16T05:44:28.4666667+00:00
CPAC 5 Reputation points
commented 2026-07-08T02:09:49.2233333+00:00
Jonathan Kendig 0 Reputation points
0 answers

Device disabled on on wrong device how do i change it back

i went onto my Microsoft account to disable old devices and disabled the wrong one now i have to contact IT HELP desk which i have no idea what that is or where.

Microsoft Security | Microsoft Entra | Other
asked 2026-07-08T02:09:06.1533333+00:00
Renae Osborne 0 Reputation points
2 answers

Outlook help cut short not finished how do I get help???

I was getting help from Microsoft Outlook when we were disconnected! He did not call back, but I tried all day to get through. I used up 2 home phone batteries, 8 hours of doing chores with a single song playing over & over again!! No help. I…

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-06-20T00:03:31.2333333+00:00
Carla Messinger 30 Reputation points
commented 2026-07-08T02:08:56.0933333+00:00
Carla Messinger 30 Reputation points
1 answer

Cannot create new aliases for Outlook

Afaik, Microsoft allowed us to create upto 10 aliases per account. But it is not even allowing to create my 6th alias

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-07T18:58:29.57+00:00
Raviraj Halani 0 Reputation points
commented 2026-07-08T02:08:48.41+00:00
EmilyS726 245.9K Reputation points Independent Advisor
0 answers

Rejected microsoft account sign in attempts.

The title really says it all. How do I see unsuccessful login attempts to my account? The activity I can find ONLY shows my successful login attempts and my password changes. None of the dozens of times per month I have rejected sign in attempts since…

Microsoft Security | Microsoft Authenticator
asked 2026-07-08T02:05:31.16+00:00
Jonathan Kendig 0 Reputation points
edited the question 2026-07-08T02:06:54.1033333+00:00
Jonathan Kendig 0 Reputation points
1 answer

Excel crashes when I try to copy

Suddenly excel keeps crashing when I try to copy, I have tried repairing and mad sure everything is up to date.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-07-08T01:30:06.9633333+00:00
William Pickering 0 Reputation points
answered 2026-07-08T02:06:20.3633333+00:00
Lester Bernard Reyes 82,620 Reputation points Independent Advisor
1 answer

Back dated analytics

Hi community, I've just started using Viva Insights at work - is it possible to get past data - up to 6 months ago? Thanks

Microsoft 365 and Office | Microsoft Viva | Viva Insights
asked 2026-07-08T01:29:37.91+00:00
Angela Bellew 0 Reputation points
answered 2026-07-08T02:06:17.0866667+00:00
Hani-Ng 12,745 Reputation points Microsoft External Staff Moderator
1 answer

Password re-set

I can not re-set my password or use forgot password

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-07-07T16:12:13.39+00:00
REBILT 0 Reputation points
answered 2026-07-08T02:05:14.7633333+00:00
Jerald Felix 16,420 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Elevate Educator Explorer (General) Done with Module but Trophy is not achieved

I am done with Elevate Educator explorer (general) but the trophy doesn't show in my list of trophies. what should i do?

Community Center | Not monitored
asked 2026-03-26T07:07:51.0766667+00:00
Joseph B. Sangalang 50 Reputation points
commented 2026-07-08T02:04:23.82+00:00
Thi Thanh Thu Nguyen 0 Reputation points