Powerpoint disappeared

Question

I have two users with M365 Apps for Enterprise and both have suddenly lost Powerpoint. It's simply not on their PC's anymore. All other Office Suite apps are still present and functional. The powerpnt.exe file is missing from the Program Files\Microsoft\root\Office16 directory, but 2 bin files for ppt are still there: PowerPointCombinedFloatieModel.bin and PowerPointInterProviderRanker.bin, though all other powerpoint DLL, exe, xml and other files are not present.

One PC is running Win10 Pro on a Dell Vostro, the other PC is Win11 Enterprise on Lenovo Thinkpad.

Both have all other Office apps installed and functional.

Both can use powerpoint via webapp and Office app.

Both are licensed with E5 licensing.

We've uninstalled, restarted PC, then reinstalled the Office suite on both users' PC's and after a couple days, it has disappeared again.

We've run both Quick and Online repair, which did not correct issue.

Also tried the SARA tool, but there really isn't an option for powerpoint issues, though I tried performing a sign-in reset, which did not change anything.

Found other articles from 2018 & 2019 where this occurred and the steps above were the only recommendations:

https://answers.microsoft.com/en-us/msoffice/forum/all/powerpoint-has-disappeared/09b717ea-6189-4fbd-b553-ebfc05606a7e https://answers.microsoft.com/en-us/msoffice/forum/all/powerpoint-has-disappeared/09b717ea-6189-4fbd-b553-ebfc05606a7ehttps://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?ui=en-us&rs=en-us&ad=us

I'd like to understand what's happening here and how to prevent the continued recurrence that seems to be happening as well.

Answer 1

Dear Maja,

As the original thread has been closed, I suggest you post a new thread on our forum for expert help.

Thank you for your effort and time.

Sincerely

Cliff | Microsoft Community Moderator

Answer 2

Hi i have wo9ken up just now to make a presentation on powerpoint but it seems to Have vanished?

I tried to look for it on my laptop for ages but i still cant find powerpoint???

im not happy with powerpoint infact6 im very dissapointed...

Answer 3

Dear Bill,

It seems that you have tried all general troubleshooting steps you can do at your side and the issue persists.

I think the next step may be to involve our related team to create a connection to your environment and help you fix the issue directly.

I suggest you contact the administrator if you aren't the administrator and let him follow the steps in Get support - Microsoft 365 admin | Microsoft Learn to open a support ticket.

The administrator is always the first person who subscribes the Microsoft 365 business subscription or the IT administrator in your organization.

About admin roles in the Microsoft 365 admin center - Microsoft 365 admin | Microsoft Learn

How do I find my Microsoft 365 admin? - Microsoft Support

Sorry for that our category may have limited resources contacting our related team directly.

Thanks for your understanding and have a nice day!

Sincerely

Cliff | Microsoft Community Moderator