Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Dear Robert,
Good day! Thank you for posting your query in our community.
Per your description, you have questions about Remote Desktop Connection.
Since this forum only focus on Microsoft Office 365 products and SharePoint Online/OneDrive built-in features, to make sure you get professional help, we'd suggest you post on dedicated Remote Desktop - Microsoft Q&A, the members and engineers in this community are more experienced in this area.
Thanks for your understanding.
Sincerely,
Jazlyn | Microsoft Community Moderator