Reset Microsoft Authenticator in Personal Admin Account

Question

I cannot reset my personal Microsoft Authenticator on my new phone. I backed up the old phone and restored my codes to my new phone, but I still get prompted for "Action Required" to put in a code I can't access. I don't see the point of backing up an old account if I'm going to be prompted for the same code and have no way to sign into my account or fix this on my own. I have wasted countless hours trying to resolve this. Can someone from Microsoft help me? I called the admins on my work accounts and got them to reset it, but there's no support for personal accounts. Can someone please help me fix this once and for all? There’s no reason a company as large as Microsoft shouldn't have a way to fix this quickly.

I have reset my password countless times, but still can't get into my account to update this Authenticator.

Answer 1

Dear Stefan James,

Hello! Welcome to the Microsoft Community. I'm glad to be able to assist you. If I misunderstand your question, please let me know promptly.

I understand that you cannot reset your personal Microsoft Authenticator on a new phone. I understand the frustration this issue is causing you.

I really wish I could handle your issue, but, unfortunately, it is beyond the scope of community support. It is more appropriate to post it on Microsoft Learn (English only), where there are more advanced forums and more users posting these issues, and you can click "Ask a Question" where experts can provide more professional solutions.

Here is a link to the forum where you can come up with specific scenarios and share your ideas to help resolve the issue.

Microsoft Authenticator - Microsoft Q&A

I'm sorry to have to direct you to another forum again. Sincerely hope that your issue will be properly handled after contacting the right department. Thank you for your understanding!

Best Wishes

Pyke.D | Microsoft Community Support Specialist