Microsoft Authenticator App Issue

Question

Microsoft Authenticator App Issue

Anonymous

I am an employer and just hired a new employee. We are having an issue with the Authenticator App, everytime that we try to scan the QR code it is saying, "Invalid code," so we have logged out and removed the app from the Apple Store and tried to redo everything, but it keeps saying the same thing. We have used a different computer and device, but it is still not allowing us to get pass her initial setup. Can someone please assist us?

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Answer 1

Hi Camille,

Thank you for visiting the Microsoft Community.

We've noticed that you seem to be having trouble with the Microsoft Authenticator. I wish I could solve your problem, but it is more suitable to publish on Microsoft Learn Authenticator, more users post these problems there, you can click on "Ask a question", there are experts who may provide more professional solutions in that place.Here's a link: <Microsoft Authenticator - Microsoft Q&A> to the forum where you can raise specific scenarios and share your idea to solve the problem.I sincerely hope that your query is handled appropriately after you have contacted the appropriate department. Thank you for your understanding!Best regards,Ian - MSFT | Microsoft Community Support Specialist