Enter the code displayed in the Microsoft Authenticator app on your mobile device​

Question

Enter the code displayed in the Microsoft Authenticator app on your mobile device​

Answer 1

Hello RV Chary

It sounds like you're encountering an issue with entering the verification code displayed in the Microsoft Authenticator app, which is a common step in the multi-factor authentication (MFA) process. From your description, you’re being prompted to "Enter the code displayed in the Microsoft Authenticator app," but you might be facing issues with it.

Given that there are several factors to consider like incorrect time settings, App Issues/version we need more information on the following to diagnose the issue and better assist you.

1. Are you unable to see the code in the Microsoft Authenticator app, or is the code not being accepted when you enter it into the login page?
2. Have you checked that the date and time settings on your mobile device are set to automatic?
3. Does the issue persist after re-installing Microsoft authenticator app? Common questions about the Microsoft Authenticator app
4. Have you reach out to Microsoft authenticator experts (Microsoft Authenticator) regarding the issue?

With this information, we'll be better equipped to determine the cause of the problem and guide you through possible troubleshooting steps. Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can find a solution together.

Thanks for your valuable and cooperation.

Sincerely,

Bertrand | Microsoft Community Moderator