double payment

Question

double payment

Anonymous

I paid for the annual subscription, but the monthly payment will be made again.

Does it cost money to use it on mobile?

I said I could use up to five devices.

That's why I updated the app.

If so, please cancel the monthly payment and refund it.

Or please give me more information.

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1 answer

Answer 1

Hello Dong Seob Park: Welcome to the Microsoft Community. I am glad to help you with this question :)From your description, sorry to hear that you have experienced double payment issues.You are correct, for the monthly payment, it does not need cost this money to use on Mobile. If you have paid for the annual subscription, you could set up the account to 5 devices including PC, mobile or laptop.If you want to cancel the monthly subscription, you could follow the steps from below:Reference link: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

Go to the Microsoft 365 admin center.
If you're using the Simplified view, select Subscriptions.
If you're using the Dashboard view, go to the Billing > Your products.
Select the subscription that you want to cancel.
On the subscription details page, in the Billing settings section, under Subscription status, select Cancel subscription.
If you’re within the grace period during which you can cancel your subscription, select a reason for why you’re canceling, provide optional feedback, then select Cancel subscription.
If you’re outside the grace period, you can only turn off recurring billing. In the Canceling your subscription pane, review the information about how canceling works for your subscription, then select edit the recurring billing settings.
In the Edit recurring billing pane, select Off, then select Save.

**If you're looking for the refund, I suggest you could create an online support through below link; Microsoft billing support team engineer will contact you to check your refund status.Contact our support by raising a support ticket with your global administrator account, or if you're not the administrator, you must contact your Office 365 global administrator to open the ticket Get support - Microsoft 365 admin | Microsoft Learn(online option).**Besides, you can also contact Global Customer Service phone. Global Customer Service phone numbers - Microsoft SupportThank you so much for your precious time.

Best regards,

Nero-TR - MSFT | Microsoft Community Support Specialist