Name is incorrect

Question

Dear Microsoft team,

I need an urgent correction to my examination record. The name on my official ID is “Removed PII,” but the registered name for my exam should be “Removed PII.” This correction is required to proceed with reshulation. Please update my records within the next 4 hours to match the name on my ID.

Details:

ID: pan card / Driving license

Name on ID: Removed PII

Correct full name: Removed PII

Exam/Registration Reference: [Reference Number]

Phone/Email: Removed PII

I understand the time sensitivity and appreciate your immediate assistance. If you need any additional documents (e.g., a scanned copy of the ID or a government document showing the full name), please let me know and I will provide them promptly.

Best regards,

Removed PII

Removed PII

Removed PII

Answer 1

Hi @Chetan

Good day! Welcome to Q&A forum!  

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.  

To update the name on your Microsoft certification profile, you need to submit a change request through your profile. Kindly follow this instruction: 

1. Sign in to your certification profile. 
2. Click Edit profile, then select Request change next to your legal name. 
3. Enter the name exactly as it appears on your government-issued ID and submit the request for approval. 

You’ll receive an email with your support request number, followed by another email confirming whether your request has been approved or if additional validation is required. 

Please note that it can take up to 72 hours for changes to fully reflect across all systems. 

For reference: Credentials support | Microsoft Learn 

In case you are in an urgent state, I highly recommend you submit a support request in the article above to ensure timely assistance. 

Please let me know if there are any updates or if you have further concerns. I am happy to help. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.