Memory Feature Missing in Copilot (Canada, Windows 11)

Question

Hi everyone,

I’m based in Canada and using Copilot on Windows 11. According to Microsoft’s official documentation, the memory and personalization feature should be available in my region. I’m signed in with a personal Microsoft account, over 18, and using the PC app—but I don’t see the “Personalization and memory” toggle under Privacy settings.

I’ve double-checked everything, and I’m wondering if this is still part of a phased rollout or if there’s a technical issue preventing access. Has anyone else in Canada successfully activated memory in Copilot? Any tips or updates from Microsoft would be appreciated.

Thanks in advance!

—Timothy

Answer 1

Hello @Timothy Cummine
Thank you for reaching out Microsoft Q&A and informed us about the issue. Per the latest update, the memory feature in Copilot start rolling out in July 2025 as a staged release. Since it's generally available on Copilot now however, Microsoft still deploying the feature across eligible accounts and to different regions. Therefore, even with a Microsoft account and with the correct settings, your account or region may have not been eligible for this feature just yet. In the meantime, please try these methods:

• Open Copilot settings and check for a Memory section, if not showing then your account may still be in rollout queue
• Open Copilot in different browser/platform: Memory feature could be showed up in the Windows app or Mobile app

Unfortunately, there is no exact date for the Memory feature to be eligible worldwide/per user, but the rollout has already started, the feature should be updated on your Copilot soon.

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