Unrequested chargeback

Question

I’ve lost multiple stuff on Fortnite due to what’s called a chargeback? Apparently there was a refund that I have never requested for how do I cancel those chargebacks and get my stuff back?

Answer 1

Hey there! Nice to meet you!

Based on your description, it appears that the owner of the payment card used to purchase your Fortnite in-game items disputed the transaction with the bank as unauthorized, and the bank agreed to issue a refund.

According to the official Microsoft website: https://support.microsoft.com/account-billing/what-is-a-chargeback-890da6ef-971a-4811-ad95-5dc5d29a4f95

"Chargebacks, or transaction reversals, happen when you inform your bank, credit card company or other financial institution, such as PayPal, that you dispute a payment made by them on your behalf, on the grounds that it took place without your consent. Sometimes your financial institution may contact you to report a suspicious transaction and, if you agree, initiate a dispute on your behalf.

If you encounter a specific issue with a game or app purchased through the Microsoft Store or have reason to request a refund, you should contact Microsoft Support. Repeated misuse abuse of chargebacks can be considered fraud. https://support.microsoft.com/account-billing/help-with-microsoft-store-purchases-4f615f2a-6bbd-fd69-6695-ae213d63eef0 "

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

Answer 2

Hello Cappas, Kevieth Enrique,

Thank you for reaching out to Microsoft Q&A and informed us about the issue with your payment. I understand this must be very frustrating but since Microsoft Q&A is mainly for technical questions related to learning Microsoft technologies and troubleshooting, for billing and payment please contact Microsoft Xbox Support

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