Device no longer recognises itself

Question

Hiya.

I logged into my computer today and found myself logged out of all my applications. For some of the applications like Adobe, I needed to sign out of other devices to be within their device limit, but it said I needed to sign out of the computer I was using? I double checked my deviceID and it matched the device it said I needed to sign out of. This was the same for others.

It's not too much of an issue, but I have an application that had its key tied to my device and now I can't log in because I'm apparently using a different device.

My Desktop and other C: drive files remained untouched, I just can't log back into my apps.

Any help?

Answer 1

Hello Felix Abbott

Thank you for reaching out to Microsoft Q&A and informing us about the issue. From your description, I believed that this could be due to corrupted profile, in order to troubleshoot this, please follow:

1. Create a new user profile:

• Open Windows settings > Accounts > Family & Other user > Add someone else to this PC > Follow the prompt to create a new account
• One the new create account, click Change account type to Administrator > Restart your PC and login with the new account
• Open File Explorer then go to C:\Users\ and you should see 2 folder that have your old username and the new one, then you can copy the files/data from your old username to the new one

2. Check for temporary file:

• You can also delete the temporary user profile to prevent this issue
• Go to C:\Users\ > Look for any folder named TEMP or user.TEMP then delete it

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