How to fix Microsoft Remote Display Adapter error code 31?

Question

I have problem in fixing the Microsoft Remote Display Adapter. I have try to update, uninstalling the device to no avail. Please help.

---

<Moved from Microsoft Teams | Development>

Answer 1

Hello Liyana Mohamad,

Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

I understand that you are having trouble with your driver. I see that you have tried to update and uninstalling the drivers, but it didn't help. Before we proceed, may I know if there are any changes to your computer before this happens?

In the meantime, let try to do a few scans on your system to see if there are any corruption. This could help with your situation:

• Type "Command Prompt" in the search bar and select "Run as administrator".
• Type DISM /Online /Cleanup-Image /RestoreHealth and press Enter.
• Restart your computer when it's done.
• Go back to command prompt and type sfc /scannow and press Enter.
• Restart your PC again when it's done.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Hi ,

Access the device manager, go to the USB controllers tab, take a screenshot and post it here.

Try the adapter on another computer and see if the same error occurs.

If possible, connect the wireless adapter directly to the computer; do not connect it via a USB hub.

Thanks