Call Me Back

Question

I want someone to call me for support on Microsoft 365. I have had an annual subscription (paying $200/year) and I don't want it any longer. I just want a single, one-time payment for the Microsoft 365 -- no frills! No iCloud connection -- just the software download. I am retired on a fixed income and don't need the annual subscription

[Moderation note: Personal information removed]

[Moderation note: Personal information removed]

Answer 1

Once you have canceled and uninstalled Microsoft 365, you will need to purchase some version Office 2024. The initial cost may be more than the annual cost of a Microsoft 365 subscription, but it is a perpetual license. For Office 2024 Home, see https://www.microsoft.com/en-us/microsoft-365/p/office-home-2024/cfq7ttc0pqvj

For Office 2024 Home and Business, see https://www.microsoft.com/en-us/microsoft-365/p/office-home-business-2024/cfq7ttc0pbm7

The difference is that the Home and Business version includes Classic Outlook, without which you are reduced to using New Outlook, which cannot be used for email merges or sending email directly from Office apps. Neither version includes any OneDrive storage.

You might consider switching to Microsoft 365 Personal. If you don't need or want Copilot, there are classic plans that don't include Copilot and cost less.

Answer 2

Hi Keith Alexander,

Welcome to Microsoft Q&A Forum,

I am sorry for the situation you have met with Microsoft subscription. I understand that you would like to cancel your current purchase and assign another purchase that suitable for you.In this case, you can follow this instruction to cancel your subscription and request the refund on your end.

Cancel a Microsoft 365 subscription

How to get a refund on a Microsoft subscription

In case you need further help with Microsoft Support Team, here is the guidance to help you contact them:

1. Click on this page Contact - Microsoft Support, type "Microsoft Office 365" to search and click "Sign in to contact support" at the bottom of the page.
2. Sign in to another available Microsoft account. Make sure you log in with your personal account.
3. Under Products and Services, select "Microsoft 365 and Office".
4. Under Categories, select "Billing and Account question" and click Confirm.
5. Click on "Chat with a support agent in your web browser".

Please contact chat during local working hours. I hope you can solve the problem smoothly.

Kind regards,

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.