Transcripts are not getting generated even after 24 hrs

Question

"The generation is taking more time than expected. the transcript and captions file will appear here when it's ready." this message is coming all the time, but transcripts are not getting generated

Answer 1

Hello,

Thanks for reaching out Microsoft Community. Transcripts can be delayed due to Microsoft server issues, sometimes up to 48 hours. They also require transcription to be enabled in Teams settings. Moving the recording from OneDrive or SharePoint can break the process, and unsupported languages or poor audio may stop it entirely. Stream (Classic) is being retired, so older setups may have bugs. The message you see usually means the process is stuck or delayed.

For now, check Microsoft 365 Service Health for outages https://status.cloud.microsoft/ , confirm transcription is enabled, and keep the file in its original location. If nothing changes, wait up to 48 hours. If it’s still missing, try re-uploading or use tools like Clipchamp or Azure Speech Service. If the issue persists, raise a support ticket here- https://support.microsoft.com/en-us/contactus

Hope this helps,let me know if you need more assistance!

Best regards,

Edward

Answer 2

If transcripts are not being generated even after 24 hours, there could be several reasons for this issue. Here are some troubleshooting steps you can consider:

1. Check Settings: Ensure that the transcription feature is enabled for the meeting. The organizer must have the transcription setting turned on for it to work.
2. Permissions: Verify that the necessary permissions are configured correctly. If there are issues with permissions, it may prevent the transcripts from being generated.
3. Service Status: Sometimes, there may be service disruptions or delays in the Microsoft Teams service. You can check the Microsoft 365 service health status to see if there are any ongoing issues.
4. File Location: If the meeting recording is moved or copied from its original location, it may affect the availability of the transcript. Ensure that the recording remains in its original location in OneDrive or SharePoint.
5. Support Articles: Refer to the support articles for specific issues related to recording and transcription. For example, you can check the article on I can't transcribe a meeting in Microsoft Teams for more detailed troubleshooting steps.

If the problem persists after checking these aspects, it may be beneficial to contact Microsoft support for further assistance.

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References:

• Overview- Recording and transcription for Teams meetings, events, and calls
• Admins- Manage transcription and captions for Teams meetings