Request for Refund – Microsoft Office Subscription

Question

Dear Microsoft Support Team,

I am writing to request a refund for my Microsoft Office subscription.

I had intended to cancel my subscription before the renewal date. However, due to a mistake/unintentional oversight, the subscription was not cancelled in time, and my account was charged automatically.

I have not intentionally used the renewed subscription and would like to request a refund in accordance with Microsoft’s refund policy.

Below are my account details:

• Microsoft account email: [Moderator note: personal information removed]
• Product name: Microsoft Office / Microsoft 365 family
• Date of charge: December 20th, 2025

I sincerely hope you can review my case and assist me with this refund. Thank you very much for your time and support.

Kind regards

Answer 1

I have a $50 Microsoft Store refund that was to be paid onto my credit card on 26 Nov 2025 however I'm still waiting Kim Bennett

Answer 2

Hello Phát Nguyễn Tấn,

Thank you for reaching out in Microsoft Q&A forum.

I understand that you're having some trouble with your charge from Microsoft.

To refund, please go to this link to check your refund eligibility first: Do you want to refund or cancel Microsoft 365?

For the security and privacy of your account, community members and moderators on this public forum do not have access to user accounts, billing details, or payment information. Therefore, we are unable to investigate charges or process refunds.

This issue must be addressed directly with the official Microsoft Support team for Accounts and Billing:

1. Go to Contact Us - Microsoft and sign in your account.
2. Type Billing and payment in the search box.
3. Click Get help and Select Contact Support.
4. Choose Microsoft 365 and Office as Products and Services; and Billing and payment updates as Category
5. Click Confirm.
6. You can choose to chat with a support representative.

Note: The chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

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Answer 3

To request a refund for your Microsoft Office subscription, you should be aware of the following points based on Microsoft's refund policy:

1. Cancellation Timing: If you intended to cancel your subscription but missed the renewal date, you may still be eligible for a prorated refund if you cancel soon after the charge, depending on your billing account type.
2. Refund Eligibility: For subscriptions canceled within a certain period after renewal, you could receive a prorated credit or refund. If you have an MCA billing account type, you typically have seven days after the start or renewal of your subscription to cancel and receive a refund.
3. Contact Support: Since you are requesting a refund, it is advisable to contact Microsoft 365 Support directly to discuss your situation and provide them with your account details for assistance.

Make sure to include all relevant information, such as your Microsoft account email, product name, and the date of the charge, when you reach out to support for a smoother process.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• How and when to request a credit from Microsoft