Reset outlook password

Question

Hi I have a business email - ******@outlook.com. I have forgotten the password and i have gone through all the prompts to reset my password but nothing has worked out.

I have tried calling customer services but cannot get through.

Let me know how I can reset my password?

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

You mentioned that it is a business account. Do you have a company IT? If yes, I recommend contacting them to check for permissions. If you do not have IT/Admin, I suggest following the steps provided by Q&A Assist. If all fails, kindly follow the steps below:

I recommend submitting a recovery form:

 

https://account.live.com/acsr

 

Please complete the form and expect a reply within a couple of days.

Answer 2

To reset your Outlook password for your business email, follow these steps:

1. Go to the Microsoft account password reset page: Reset your password.
2. Select "I forgot my password" and enter your email address.
3. Follow the prompts to verify your identity. You may need access to your recovery email, phone number, or authenticator app if you have two-step verification enabled.
4. If you encounter issues, ensure that you are entering the full phone number or email address associated with your account.
5. If you still cannot reset your password, you can contact Microsoft Support for further assistance. You can find support options through the Microsoft support page.

Just a note: If you have two-step verification turned on, you will need to complete that step to reset your password.

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References:

• Reset passwords in Microsoft 365 for business
• Forgot password to sign in to Microsoft 365, Intune, or Azure