Billing error

Question

I have been billed twice a month for the last several months. In my account I am only showing 1 subscription. One is around 30 and the other around 16. The subscription shown is the $30 one. Why am I being charged an additional 16 each month?

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, using any Microsoft account you may have, try using the steps they provide on this link to find out what that second payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that second payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that second payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

It sounds like you may be experiencing a billing issue with your Microsoft 365 subscription. Here are a few potential reasons for the duplicate charges:

1. Multiple Subscriptions: Even if your account shows only one subscription, there might be another account or subscription linked to your payment method that you are not aware of. It's worth checking if you have multiple accounts.
2. Billing Frequency Changes: If you changed your billing frequency (e.g., from monthly to annual), this could lead to unexpected charges.
3. License Changes: If you added or removed licenses, the charges for these changes may appear on your invoice for the next billing period.
4. Pending Charges: Sometimes, pending charges from previous billing cycles can appear as additional charges.

To resolve this issue, I recommend contacting Microsoft Billing Support directly. They can help you review your account and clarify why you are being charged twice.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A