fix folder for received emails

Question

All of my emails received are going into JUNK and not my inbox. How can I fix this?

Answer 1

Hi Barry Rubin

Thank you for reaching out to Microsoft Q&A Forum. I understand how frustrating it is when all incoming emails go straight to the Junk folder instead of your Inbox.

Could you please confirm whether you have already tried the steps suggested by Q&A Assist below? If yes, did you run into any issues?

In addition, please try the following steps:

1. Check if the sender is blocked

• Sign in to Outlook on the web via a browser
• Go to Settings > Mail > Junk email
• Under Blocked senders and domains, remove any legitimate address/domain that shouldn’t be blocked.

2. Re‑add the sender to your Safe Senders list

• Still in Junk email settings
• Under Safe senders and domains, add the sender’s full email address or domain again
• Select Save

3. Check whether any rules are moving mail to Junk

• Go to Settings > Mail > Rules
• Check if any rule is moving emails to Junk and delete it.

4. Mark messages as "Not junk"

• Go to your Junk Email folder
• Select an email from a trusted sender that went to Junk, then Report > Not junk
• You can also right-click to select Block > Never block sender (recommended)

Please feel free to let me know how it goes Thank you for your understanding and patience.

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Answer 2

If your emails are consistently going into the Junk folder instead of your Inbox, it could be due to a few reasons. Here are some steps you can take to resolve this issue:

1. Check Junk Email Options: Ensure that the settings in Outlook are not set to permanently delete suspected junk emails. You can change this by:
   • Opening the Junk E-mail Options dialog box.
   • On the Options tab, make sure the option Permanently delete suspected junk e-mail instead of moving it to the Junk E-mail folder is unchecked.
2. Review Spam Settings on Mobile Devices: If you are using a mobile device, check the spam addresses feature in your email app. Sometimes, entries in this feature can cause legitimate emails to be marked as junk. Remove any incorrect entries that may be causing this issue.
3. Adjust Filtering Options: Sometimes, filtering options can cause emails to be hidden or moved incorrectly. Check the view settings in Outlook:
   • Go to the View tab in the ribbon.
   • Select View Settings and then Filter to review any active filters that may be affecting email visibility.

By following these steps, you should be able to adjust the settings and prevent legitimate emails from being sent to the Junk folder.

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References:

• New email messages automatically move to the Junk folder in Microsoft Outlook
• Junk e-mail messages are permanently deleted