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Error AADSTS5000224.

Josh Covington 0 Reputation points
2026-02-18T21:18:13.0166667+00:00

Our primary Microsoft 365 tenant appears deactivated. No global admin can sign in. Error AADSTS5000224. We have no access to email or the admin portal.

We have been unable to reach anyone at Microsoft support to resolve this issue. We need a direct way to contact someone at Microsoft support that can address and correct this immediately.

Please note: the account used to create this post is NOT connected to the tenant with the issue. Signing into another business account is the only way to post.

Moved from: Microsoft 365 and Office | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Nam-D 3,865 Reputation points Microsoft External Staff Moderator
    2026-02-19T08:42:44.07+00:00

     Hi @Josh Covington,

    Thank you for posting your question in the Microsoft Q&A forum. 

    If you are the only administrator in your organization, you will need to contact the Microsoft Data Protection team for further assistance. Please locate the appropriate support phone number for your country or region and contact Microsoft Support so the frontline team can raise a service request on your behalf: Customer service phone numbers 

    When calling the support number, the experience may vary depending on your country or region: 

    In some regions, you may hear an automated message for approximately 30 seconds. You can ignore this message and wait for the prompt, then select “1” for Business email user and “1” again for Technical support. 

    In other regions, you may be guided through an automated conversation similar to the following: 

    The system asks what issue you are experiencing → Authenticator 

    Product in use → Office 365 for Business 

    Account type → Company account 

    Administrator status → Yes 

    Are there other administrators in the organization? → No 

    Proceed to create a service request → Yes 

    If your Office 365 Business or Education subscription was purchased through a partner or reseller, and you are unable to open a service request directly, please contact your reseller’s support provider and ask them to raise the service request on your behalf. 

    Alternatively, if you are unable to reach support by phone, you may create a temporary trial tenant to submit a support request for the block access tenant through the Microsoft 365 admin center. You can start with a trial license here: Microsoft 365 Business Plans and Pricing | Microsoft 365 

    Important: Please remember to cancel the trial subscription after your original account issue is resolved to avoid any future charges. 

    Note: Please understand that as a forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend/account issues, I truly appreciate your understanding of these limitations.   

    Thank you for choosing Microsoft, and I am looking forward to your response. If anything is unclear, please don’t hesitate to reach out to me.  

    If you have extra questions about this answer, please click ""Comment"". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. Q&A Assist
    2026-02-18T21:18:22.5566667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To resolve the issue of your Microsoft 365 tenant being deactivated with the error AADSTS5000224, you will need to follow these steps:

    1. Confirm Account Status: Ensure that you are using the correct account to try and sign in. You can attempt to sign in with any previously used email account.
    2. Submit a Support Request: Since you mentioned that no global admin can sign in, you should submit a support request through the Microsoft 365 support page. You can do this by:
      • Going to the Microsoft 365 support page.
      • Selecting I can't sign in or access my tenant.
      • You may be asked to verify your identity and ownership of the organization through documentation.
    3. Contact Microsoft Support Directly: If you are unable to resolve the issue through the support page, you may need to contact Microsoft support directly. You can find the appropriate contact number for your region at the Microsoft 365 admin support page.
    4. Reach Out to IT Partner: If your tenant was created or is managed by a Microsoft partner, reach out directly to their support team for recovery assistance.

    Since you have no access to email or the admin portal, it is crucial to use any available means to contact Microsoft support directly for urgent assistance.

    References:

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