Issues using the bucket filter

Question

When I try to filter by bucket in the grid view, it shows me tasks that do not belong to that bucket.
This issue is happening with some of the buckets, not all and only in grid view. The filter works fine in the board view.

For example, if I choose Bucket A as a filter, I see Bucket A and some tasks from Buckets B and C, although they are marked properly.

If I select Bucket E as a filter, I just see all the tasks in that bucket, with no issues.

How can I resolve this?

Many thanks

Answer 1

Dear Marlene,

Thank you for posting your question on the Microsoft Q&A forum.

It sounds like you’re experiencing an issue in Microsoft Planner where filtering by bucket works correctly in Board view but not in Grid view, and only for certain buckets.

To better understand the situation, could you please confirm how you are accessing Planner, directly via https://tasks.office.com or through Microsoft Teams? Does the issue happen on both?

I am glad to hear that filtering works properly now. If your issue occurs again, please try the following suggestions:

1/ Refresh and clear the cache

If you access directly on the web, sometimes the grid view does not refresh properly.

Open Planner in an Incognito/Private browser window to check whether browser cache or extensions are causing the issue.

2/ Check for plan sync issues

If this is a shared plan, please ask another user to apply the same bucket filter in Grid view to see if they experience the same behavior.

This will help determine whether the issue is user-specific or plan-related.

3/ Reassign one affected task 

• Move one of the incorrectly displayed tasks to another bucket.
• Save the change.
• Move it back to the correct bucket.
• Refresh the page.
• Apply the bucket filter again in Grid view.

4/ Duplicate the plan

• Create a copy of the entire affected plan.
• Once the duplicated plan is created:
• Open the new (copied) plan.
• Switch to Grid view.
• Apply the same bucket filter that was causing the issue in the original plan.
• Check whether tasks from other buckets still appear.

If the duplicated plan works correctly, the original plan metadata may be contributing to the issue.

I hope this information helps. If you have any additional questions, please feel free to let me know.

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Answer 2

I tried the above suggestions and they didn't work.

I ended up creating new buckets, moved all the tasks to the new ones and deleted the problematic buckets.

Filtering works properly now.

Answer 3

Bucket filters in Planner can be affected by other active filters and by how the view is configured, which can cause tasks from the wrong buckets to appear.

To resolve the issue where filtering by Bucket A shows tasks from Buckets B and C, while Bucket E works correctly, try the following steps:

1. Clear all existing filters
   • Open the Charts or Board view where the issue occurs.
   • Open the Filter panel.
   • Remove every active filter (such as Status, Priority, Assigned to, Due date, or any text search) so that no filters are applied.
   • Then apply only the Bucket filter for Bucket A and check whether only Bucket A tasks are shown.
2. Check interaction between Group by and Filter
   • In the same view, look at the Group by setting.
   • Set Group by to a neutral option (for example, group by Bucket with no filters first) and confirm that each task is actually in the correct bucket.
   • After confirming, reapply the Bucket filter for Bucket A with no other filters selected.
3. Reset personal format settings if filters still behave inconsistently
   • Some grid-based filters can misbehave when number, date, time, or currency formats are changed from their defaults. To eliminate this as a cause:
     1. Select the gear icon in the upper-right corner and choose Personalization Settings.
     2. On the Formats tab, set number, currency, time, and date back to the default values.
     3. Save the changes and test the bucket filter again.

If Bucket E continues to filter correctly but Bucket A does not, compare tasks in Bucket A with those in Bucket E (for example, due dates, priorities, or other properties) after clearing all filters, to see whether a previously applied filter condition was unintentionally narrowing or broadening the results.

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References:

• View charts of your plan's progress
• FAQs and known issues about grids and views