Outlook password sync

Question

I changed my password on the gmail server. How to I sync it in outlook?

Answer 1

Hi Jim Druding

Thank you for reaching out to the Microsoft Q&A forum. I understand that you’ve already changed your Gmail password and are now trying to get Outlook (classic) to sync correctly again.

Have you tried all the Q&A Assist suggestions? If Outlook still doesn’t sync after completing all those suggestions, here are a few additional checks you can try:

1, Remove cached Gmail credentials from Windows

Sometimes Outlook continues to use cached credentials even after the password has been changed.

• Close Outlook completely.
• Open Control Panel > Credential Manager > Windows Credentials.
• Look for any entries related to Google, Gmail, or Outlook.
• Remove those entries, then reopen Outlook and allow it to re‑authenticate.

2, Repair the Gmail account connection in Outlook

Forcing a repair can refresh the connection token.

• Open Outlook > File > Account Settings > Account Settings.
• Select your Gmail account and choose Repair.
• Follow the prompts and sign in again when requested.

3, Confirm Gmail IMAP access is still enabled

• Sign in to Gmail on the web.
• Go to Settings > See all settings > Forwarding and POP/IMAP.
• Make sure IMAP is enabled, then save the changes.

4, Check Google account security activity

Google may temporarily block Outlook after a password change.

• Review recent security alerts in your Google account.
• If you see a blocked sign‑in or new device alert, confirm it was you and allow access.

I truly hope this helps. Please feel free to let me know how it goes and thanks for your understanding.

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Answer 2

Since the password was changed on Gmail, it must be updated in Outlook as well.

1. First, change or confirm the password with Gmail (if not already done) on the Gmail website.
2. Open Outlook for Windows (classic Outlook).
3. When Outlook tries to send/receive, it should prompt for the new password. Enter the new Gmail password (or app password if using 2-step verification and an app password).
4. If Outlook does not prompt automatically, follow the steps in the "Change or update your email password in Outlook for Windows" article to update the stored password for that Gmail account.

If Gmail uses 2-step verification, generate an app password in your Google account and use that app password in Outlook instead of the normal Gmail password.

For more detailed steps on enabling and using app passwords with Gmail, see the Gmail preparation article, and for general Outlook password prompts see the troubleshooting article.

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References:

• Change or update your email password in Outlook for Windows
• Troubleshoot Outlook email setup
• Prepare your Gmail or Google Workspace (formerly G Suite) account for connecting to Outlook and Microsoft 365 or Office 365
• Fix problems connecting your Google account to the Microsoft Cloud
• I can't send or receive messages in Outlook