Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: afd3fd12-053b-4f2e-a13a-16bf0d
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 36%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Pedro Kleiz
0
Reputation points
Como faço para recuperar por favor?
Error code: interaction_required
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: afd3fd12-053b-4f2e-a13a-16bf0d660100 Correlation ID: 019cf374-e298-7906-8183-84fce4f8ac43 Timestamp: 2026-03-15 21:44:10Z
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Thanmayi Godithi 10,195 Reputation points Microsoft External Staff Moderator2026-03-16T10:07:20.7666667+00:00 Hello @Pedro Kleiz ,
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the details requested over private message.
Note: If it's a test tenant, please re-create a new tenant for testing purposes.
Quickstart: Create a new tenant in Microsoft Entra ID
Do let me know if you have any queries, we are happy to assist you further.
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AI answer
2026-03-15T21:55:38.04+00:00 The error
AADSTS5000225: This tenant has been blocked due to inactivitymeans the Microsoft Entra tenant is in an inactive (blocked) state as part of the tenant lifecycle. A blocked tenant can only be reactivated for a short period; after that it is permanently deleted.From the documented behavior:
- When a tenant is blocked due to inactivity, sign-ins are rejected with
AADSTS5000225. - Administrators can request reactivation only within 20 days after the tenant becomes inaccessible.
- After 20 days in this blocked state, the tenant is deleted and cannot be recovered.
To attempt recovery (only possible if the tenant has been blocked for less than 20 days):
- A tenant administrator must contact Microsoft support using the global support phone numbers listed in the documentation.
- Do not open multiple support cases for the same issue; wait for the response and decision on the existing case.
If the tenant has been blocked for more than 20 days, it is deleted and cannot be restored. In that case, a new tenant must be created.
References:
- Tenant inaccessible due to inactivity
- Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A
- 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
- Error message: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
AI-generated content may be incorrect. Read our transparency notes for more information. - When a tenant is blocked due to inactivity, sign-ins are rejected with