My Templates

Question

My templates are missing from the toolbar. I investigated myself and they appear to be gone completely? How can I get these back?

Answer 1

Hi @Justin Buchheit,  

Thank you very much for reaching out regarding the issue where “My Templates” is missing in Classic Outlook. I appreciate your patience and the details you’ve shared. 

I’d like to share that this is part of a known Microsoft service incident (Issue ID: EX1255397). This incident affects the loading of several add-ins, including My Templates, Viva Insights, and Salesforce, which can cause the View Templates button to disappear from the ribbon or not appear under All Apps. Microsoft has acknowledged the issue and is currently investigating it further. While the investigation is ongoing, it isn’t possible to manually re‑enable the add‑in from the client side. If you are part of an organization, your IT admin can monitor the status directly through the Microsoft 365 Admin Center > Service Health, where Microsoft posts active updates about the incident. They can also open a support request with Microsoft if they would like to prioritize the case for your tenant.  

For additional details and the latest updates, you can refer to Microsoft’s official article here:  

My Templates are missing from Outlook - Microsoft Support 

We kindly ask for your understanding that, as moderators, we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.      

I hope this information is helpful. Should you have any further questions or need additional assistance, please feel free to reach out.     

Thank you again for your understanding and cooperation.     

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Answer 2

The missing My Templates button in classic Outlook is a known service issue affecting some users in Outlook desktop, Outlook mobile, and Outlook on the web.

Current status and what to do:

1. A recent change to use REST authentication for the My Templates add-in in Exchange Online caused access issues, which removed or hid the View Templates / My Templates entry from the ribbon and from All Apps.
2. The change has been reverted and telemetry shows access errors dropping. The fix is rolling out and affected tenants are being contacted to confirm remediation.
3. If My Templates is still missing in Outlook after some time, tenant admins can collect data and verify the add-in status for support:
   • Connect to Exchange Online PowerShell as a tenant administrator. See Connect to Exchange Online PowerShell.
   • (If requested by support) Start a transcript to capture output:

          Start-Transcript -Path "C:\mytemplates\MySession.txt" -Append
     

   • Check the add-in status:

          get-app -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93
     

   • Ensure the add-in is enabled for the organization:

          Set-App -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93 -OrganizationApp -Enabled $true
     

   • List all add-ins to confirm status:

          get-app
     

4. If the issue persists even after the service fix and the add-in is enabled, open a support case with Microsoft and provide the PowerShell output. Support may also request a HAR/performance trace captured using new Outlook as described in the article.

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References:

• My Templates are missing from Outlook

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