refund minecraft realm subscribtion

Question

I bought a minecraft subscription, but then it gave me this error. I went to minecraft website to chat with support, its AI resonse said to go through purchase flow again, so i did. now i have two paid minecraft realms subscription. How on earth do I process a refund, i already canceled the subscription on same hour i bought the 2nd one, but it gives no refund options. help.

Answer 1

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have access to your account or billing details.

Minecraft Realms is a subscription-based service, and refunds, whether full or partial, are generally not offered under the standard policy. However, since this appears to be an unintended or mistaken purchase, I recommend reaching out directly to Minecraft Support, as they may be able to make an exception depending on your case.

You can contact them here: Minecraft Support: https://help.minecraft.net/hc/en-us/requests/new?ticket_form_id=360001225811

For your reference, you may also review their refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-Studios-Refund-Policy

Answer 2

To request a refund for the second, duplicate Minecraft Realms subscription, follow these steps based on where the purchase was made.

1. If the Realms subscription was purchased through the Microsoft Store / your Microsoft account

1. Go to https://account.microsoft.com/services and sign in with the Microsoft account used to buy the Realms subscription.
2. Locate the Minecraft Realms subscription entries and confirm there are two separate charges.
3. For the extra subscription that was canceled, check if there is any refund/return option or a link to manage billing.
4. If no refund option is shown, use the Microsoft Store refund process for accidental/duplicate purchases:
   • Go to the Microsoft Store refund page for digital goods and follow the steps under Returning items you bought from Microsoft for exchange or refund.
   • If the online form does not resolve it, contact Microsoft Store Support directly and explain that there are two Realms subscriptions created in error in the same hour and one has already been canceled.

If the Cancel Item or refund option is not visible for the digital order, the guidance is to contact Microsoft Store Support so an agent can review the charges and eligibility for a refund.

2. If the Realms subscription was purchased via a third party (Google Play, Apple, Amazon, etc.)

If the subscription was not purchased directly from Microsoft (for example, through a mobile app store), the refund must be handled by that store’s billing support. Follow that store’s refund process for accidental or duplicate subscriptions.

3. If the charge appears unauthorized or clearly accidental

If the second Realms subscription is treated as an accidental or unauthorized purchase, use the Microsoft Store “unauthorized or accidental purchase” path:

1. Start from the Microsoft Store refund/returns page for digital goods.
2. Follow the flow for accidental or unauthorized purchases.
3. If needed, contact Microsoft Store Support with your Microsoft account and order numbers and state that there are two Realms subscriptions for the same account and period, and that one was created by following support guidance.

If the online options do not show a refund button, support agents are the escalation path for duplicate or accidental digital purchases.

---

References:

• Cancel an order or pre-order from Microsoft Store
• How to get a refund on a Microsoft subscription
• Request refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A