Cannot create MS Loop Workspaces anymore

Question

I'm a Microsoft 365 Family subscriber. I used to be able to create Workspaces, but am unable to do so anymore.

When I click the 'Create New' button on the top left and select Workspace, it creates a new workspace.

Then I get a popup saying the following: "Sorry, we can't save your work
Copy everything in the page, UntitlTed. Paste it into a document to add to Loop later."

On the Top of the page I get the following message: "Sorry, we couldn't save your work. Select View all to see what wasn't saved."

Not sure what is going on. When I click Apps, Loop is part of my subscription.

Answer 1

Hi, Royden Carneiro

This usually is not a “your subscription lost Loop” problem. It more often means Microsoft Loop is failing the account setup in the background, or the account has run into a storage or workspace limit, even though Microsoft Loop still shows as included.

Here are some suggestions you can try:

First sign in to Outlook.com once with the same Microsoft account, then go back to Microsoft Loop and try creating the workspace again. Loop may need that Outlook sign-in to finish setting things up.

Check your Microsoft storage. For personal accounts, Microsoft Loop workspaces now count toward your storage quota, and personal accounts also have workspace limits. If storage is tight, delete some large OneDrive/Outlook items, remove old Loop workspaces, and empty their Recycle bins.

If your account uses aliases or a custom email, it is suggested that you add another alias and test signing in with that, just to rule out an account-profile issue.

Thank you for your patience in reading, I hope this information has been helpful to you. 

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Answer 2

For a Microsoft 365 Family (consumer) subscription, Loop access is limited compared to work/school (Microsoft Entra) accounts, and workspace creation can be affected by backend requirements and service limits.

The specific error text matches a known Loop issue:

“We couldn't save the Loop workspace and pages you've created.”

For personal Microsoft accounts (used with Microsoft 365 Family), the documented resolution is:

1. Sign in to Outlook on the web once
   • Go to outlook.com and sign in with the same Microsoft account used in Loop.
   • This one-time sign-in allows Loop to set up everything it needs from Outlook/Exchange for that account.
2. Return to Loop and try creating a workspace again
   • After Outlook has initialized the needed backend, retry “Create new” → Workspace in Loop.

If using a work or school account instead of a pure personal account, the required conditions are:

1. The account must have an Exchange Online mailbox (not a shared mailbox) and must have been signed into at least once.
2. The account must have at least read access to the organization’s SharePoint Online root site.

If those conditions are not met, Loop cannot save workspaces and pages and will show the error being seen.

Note that:

• Loop components and basic Loop app access are broadly available, but full workspace capabilities and behavior differ between consumer and work/school plans.
• For work accounts, admins can also disable workspace creation via Cloud Policy (for example, disabling “Create Loop workspaces in Loop”), which would prevent new workspaces from being created even if the app is visible.

If signing into Outlook on the web once (for a personal account) does not resolve the issue, or if using a work/school account that may be missing an Exchange Online mailbox or SharePoint root access, contact the Microsoft 365 administrator or support to verify mailbox provisioning, SharePoint permissions, and any Loop-related admin policies.

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References:

• Get started with Microsoft Loop
• Loop access via Microsoft 365 subscriptions
• Admin policies for Loop components and Loop workspaces
• Loop experience examples based on admin settings