window update error 0x80070005

Question

Ok so. (a bit long story over here. please just read)

I was trying to redownload minecraft to play but the installer just doesnt work after i clicked the install button

But nevertheless, I tried to download it by microsoft store also doesnt work

and then I tried to download via xbox and shockingly I found that I cant even install xbox because I need to enable Microsoft Store Install Service and Windows Updates

But when I click enable and install it came with "error 0x80070005"

So now I checked Windows Updates via Settings I do see that it has trouble with installing updates with same error code "0x80070005"

And I vividly remember back then I tried to stop window from updating from Win10 to Win11 so I may have been tampering with the update settings so what should I do now?

Answer 1

Hi Le Minh,

I understand how frustrating this is, especially when it’s now affecting Windows Update, Microsoft Store, and even Xbox installs. Have you already tried the Q&A Assist suggestions? In addition, please try the following:

1, Open Command Prompt as admin

• Press Start > search “cmd”
• Right‑click > “Run as administrator”

2, Stop update services

Copy and run these commands one by one:

net stop wuauserv
net stop bits
net stop cryptsvc
net stop msiserver

3, Reset update cache

Run:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old

4, Start services again

net start wuauserv
net start bits
net start cryptsvc
net start msiserver

5, Restart PC and test

After restart:

• Go to “Settings” > “Windows Update” > “Check for updates”
• Then test Microsoft Store install again

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Error 0x80070005 indicates “Access Denied” or insufficient permissions for Windows Update and related services like Microsoft Store Install Service.

To fix the Windows Update error first (this should also restore Store/Xbox installs):

1. Confirm administrator access

• Sign in with an account that has administrator rights.
• Some updates require administrator access. If the current account is not an administrator, use an admin account or create one following the steps in “Create a local user or administrator account in Windows”.

2. Run the Windows Update troubleshooter

• Select Start > Settings > System > Troubleshoot > Other troubleshooters.
• Under Most frequent, select Windows Update > Run.
• Let it complete, then restart the device.
• After restart, go to Start > Settings > Windows Update > Check for updates and install any available updates.

3. Ensure Windows Update service is running

• Press Win + R, type services.msc, and press Enter.
• Find Windows Update in the list.
• If it is not running, right‑click Windows Update and select Start.

4. Temporarily disable antivirus/firewall

• Open any third‑party antivirus or firewall app from the Start menu.
• In its Settings/Tools/Protection area, choose to disable or pause protection temporarily (for example, 10 minutes or 1 hour).
• Make sure the antivirus is updated.
• While it is disabled, run Windows Update again from Settings > Windows Update > Check for updates.

5. Restart to apply installed updates

• After updates install, save work and close apps.
• Select Start > Power, then choose Update and restart or Update and shut down if available.

After Windows Update is working again:

6. Check Microsoft Store Install Service

• Press Win + R, type services.msc, and press Enter.
• Find Microsoft Store Install Service.
• If Disabled, set Startup type to Automatic, click Start, then OK.

7. Try Store/Xbox/Minecraft again

• Open Microsoft Store, sign in if needed, and try installing or updating any app.
• Then install Xbox from the Store and finally install Minecraft via Store or Xbox.

If the error persists after these steps, repeat the Windows Update troubleshooter and re‑check that Windows Update and Microsoft Store Install Service are both running and that an administrator account is being used.

---

References:

• Troubleshoot problems updating Windows
• Windows Update Troubleshooter
• Troubleshooting tips for downloading, installing, and updating Microsoft Edge