error in microsoft store.

Question

i can not download any games in microsoft store even with better connection and account logged in. it is showing error or problem at the end.

Answer 1

Hi krisha shah, 

I can see how frustrating this is, especially when the connection seems fine and you’re already signed in. 

At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario. 

To help narrow this down, could you please share a bit more detail?  

• What is the exact error code or error message shown at the end? Could you share a screenshot of the error screen? 
• Does this happen with every game, or only with one specific game? 
• If possible, please let me know whether you’re using any VPN, proxy, or network filtering. 

In the meantime, please try the steps below in order: 

1. Repair or reset Microsoft Store 

• Go to Settings > Apps > Microsoft Store > Advanced options 
• Select Repair 
• If the issue remains, select Reset then test again.

2. Run the Windows Store Apps troubleshooter 

• Go to Settings > Update & Security > Troubleshoot 
• Select Windows Store Apps 
• Run the troubleshooter. 

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding. 

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Answer 2

Use these steps in order on Windows 10 to fix Microsoft Store game download errors:

1. Make sure Windows and Store are updated
   • Go to Start > Settings > Update & Security > Windows Update > Check for updates and install any updates.
   • Open Microsoft Store > See more (…) > Downloads and updates > Get updates to update Store and gaming apps.
2. Check common reasons apps can’t be installed
   • The game might not be available in the current country/region, or not compatible with the device.
   • If using Microsoft family features, a parent might be blocking game installs.
   • Sign in to Store with the Microsoft account and make sure the PC is authorized for Store apps (see “Manage your devices for Microsoft Store” in the linked article).
   • If Windows was just updated, restart the PC before trying again.
3. Run the basic Store repair
   • Press Windows key + R, type wsreset.exe, select OK.
   • A blank Command Prompt opens, closes after a few seconds, and Microsoft Store reopens. Then retry the game download.
4. Use the Windows 10 Store app fixes
   • Close the Store app completely and reopen it.
   • If games still fail to install, run the Windows Store Apps troubleshooter (Windows 10 only):
     • Open the troubleshooters page from the article, select Additional troubleshooters, choose Windows Store Apps, then Run the troubleshooter and apply any fixes it suggests.
5. If downloads don’t start or stay at 0%
   • Follow the Store download failure checklist:
     • Confirm Microsoft Store is correctly registered for the user (IT/advanced step in PowerShell).
     • Verify Store is not blocked by policy (for example, on work/school devices) and that required Windows Update / Store endpoints are not blocked by firewall or proxy.

If the problem continues after these steps, capture the exact error code shown at the end of the download and use it with the same articles below for more targeted troubleshooting.

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References:

• Troubleshoot Microsoft Store app download failures
• Fix problems with apps from Microsoft Store
• Find and install your Microsoft downloads from Microsoft Store
• Error 0x80131500 in Microsoft Store