How do I create a support ticket?

Question

How do I create a support ticket? How do I create a support ticket?

Answer 1

Hi, I'm John!

May I ask what issue you’re contacting support about?

Are you using a personal Microsoft account (like Outlook/Hotmail), or is this for Microsoft 365 Business?

Phone support is usually available for Microsoft 365 Business accounts. For personal Microsoft accounts, support is typically handled through live chat online or via the Get Help app rather than a direct hotline number.

---

Click "Add comment" to let me know.

Answer 2

For Microsoft 365 and related services, creating a support ticket depends on whether the scenario is billing-related or technical and which portal is used. From the provided information, support ticket creation is documented for Azure, Fabric/Power BI, and Microsoft 365 admin scenarios.

For Microsoft 365 (admin scenarios such as subscription, account, or billing issues):

1. Sign in to the Microsoft 365 admin center (admin account required).
2. Select Help & support (typically at the bottom-left or as a help icon).
3. In the support pane, describe the issue (for example, “billing issue” or “subscription problem”).
4. When the assistant shows options, choose Contact support.
5. Select preferred contact method (phone or email), time zone, and language.
6. Provide detailed description and any relevant screenshots/files.
7. Submit the request; a support engineer will contact using the chosen method.

For Azure-based subscriptions and services (including billing issues for Azure subscriptions):

1. Go to the Azure portal and navigate to Help + support (or use a direct support creation link if available).
2. Choose New support request.
3. On the Basics tab:
   • Set Issue type (for example, Billing or Technical).
   • Select the Subscription.
   • Under Service, choose the relevant service (for example, My services → specific service like Azure Import/Export Service, Data Box, Azure Stack Edge, or Azure Edge Hardware Center).
   • Select Resource, Problem type, and Problem subtype.
   • Provide a brief Summary.
   • Continue to the next step (Solutions or Details, depending on the workflow).
4. If suggested solutions do not resolve the issue, proceed to the Details tab:
   • Provide start date/time of the problem.
   • Add a detailed description and upload files/logs if requested.
   • Optionally share diagnostic information if the form provides that option.
5. On the contact/details section:
   • Confirm or edit Support plan (if applicable).
   • Select Severity and Preferred contact method.
   • Provide preferred language and contact information (name, email, phone, country/region).
6. On Review + create, verify all information and select Create.
7. After creation, support engineers contact using the provided method.

Managing existing support tickets in Azure:

1. In the Azure portal, go to Help + support.
2. Under Recent support requests, select the ticket.
3. View status and details; use + New message to add updates or respond to support.

For Fabric/Power BI (if applicable for the account):

1. In the Fabric/Power BI service, select the ? icon in the top menu to open the Help pane.
2. Search for the issue and review suggested solutions.
3. If unresolved, scroll down and select Contact Support.
4. Choose the support plan (Fabric subscription or Unified/Premier support).
5. If needed, add a new contract (Unified/Premier) with Contract ID/password.
6. Select Next, fill in required support form fields, and submit.

---

References:

• Create a Fabric and Power BI support ticket
• Open a support ticket for an Import/Export job
• Open a support ticket for Azure Edge Hardware Center
• Open a support ticket for Azure Stack Edge and Azure Data Box Gateway
• Open a support ticket for Azure Data Box
• Azure Support REST API Reference
• I need help with bill waiver on my subscription but cannot open a support ticket. - Microsoft Q&A
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A
• Fraud Charges - Microsoft Q&A
• Microsoft app launcher (waffle icon) isn't showing apps in Outlook - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A