Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
17,183 questions
3 answers
Unable to Remove old Authenticator Accounts
My company recently migrated tenants. There are several old accounts stuck in my Authenticator app. I don't have any "Remove" button for old accounts within Authenticator. I am on Android 13. I can open the Authenticator app, click on an old…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-12T14:52:42.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 21%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jeffrey Bradway
0
Reputation points
edited an answer 2026-06-30T22:48:02.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 69%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hin-V
16,065
Reputation points Microsoft External Staff
Moderator
1 answer
Touchpad on Intel(R) Serial IO I2C Host Controller - 7A4C cannot start (Code: 10)
Hello, Laptop model: MSI Raider GE68 HX 14VIG-285US-BB91490X64GXXDX11MA Windows Version: Windows 11, version 25H2 No pending updates (or pending optional updates) Randomly, my trackpad started doing this thing where the cursor would stop moving, and it…
Windows for home | Windows 11 | Devices and drivers
23,440 questions
asked 2026-06-30T14:16:54.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 59%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZG%3C/text%3E%3C/svg%3E)
Zarmond Goodman
0
Reputation points
answered 2026-06-30T22:47:21.8266667+00:00
MUSTAFA SALAH
1,710
Reputation points
4 answers
cant remove mute off an app
I obtained affinity but it's on mute and I cant take it off
Windows for home | Windows 11 | Settings
9,821 questions
asked 2026-06-30T15:44:07.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 13%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Donna Steigleder
0
Reputation points
commented 2026-06-30T22:45:32.7833333+00:00
Donna Steigleder
0
Reputation points
1 answer
USB Headphones Detected by Windows but No Sound Output (All USB Audio Devices)
I'm experiencing an issue with Windows where any USB or USB-C headset is detected correctly, but no audio is played through the headset. System: Windows 11 ASUS laptop Problem: Windows detects the USB headset correctly and displays its name. The…
Windows for home | Windows 11 | Devices and drivers
23,440 questions
asked 2026-06-30T00:48:58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 31%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Eid Bin Fahad
0
Reputation points
commented 2026-06-30T22:44:44.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
116.1K
Reputation points
Independent Advisor
2 answers
Smart charging will not allow my battery to chargeon my Inspiron laptop,
My battery suddenly stopped charging on my Dell Inspiron 7640 laptop. I ran the battery troubleshooting checklist and all seems good. Dell Optimizer says battery excellent health. Seems like the smart charge feature is keeping the battery at 0 level.…
Windows for home | Windows 11 | Settings
9,821 questions
asked 2026-06-30T20:53:39.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 96%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Larry Spurgeon
0
Reputation points
commented 2026-06-30T22:42:28.12+00:00
John Jefferson Doyon
76,100
Reputation points
Independent Advisor
1 answer
Unable to print to my Dell MFP E514dw
I've installed the printer manually and it says it's working, however when I try to print, the Printer Status goes immediately from Idle to Error.
Windows for home | Windows 11 | Devices and drivers
23,440 questions
asked 2026-06-29T21:21:06.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 8%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Julius Sisco
0
Reputation points
commented 2026-06-30T22:41:38.14+00:00
Ivan B
116.1K
Reputation points
Independent Advisor
3 answers
New Outlook doesn't close with "X" any longer
New Outlook doesn't close with "X" any longer. File/Exit doesn't work either. I have to show hidden icons on taskbar, right click on Outlook icon and exit. Seems to say this is a new Ai change but not sure.
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,572 questions
asked 2026-06-29T21:38:07.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Terry Smith
0
Reputation points
answered 2026-06-30T22:37:15.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 39%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Shilling
0
Reputation points
0 answers
Why does it take so long for certain apps to get an update approved on the Microsoft Store?
An app that was supposed to receive an update about a week or two ago still hasn't been approved. Why is this?
Windows for home | Windows 11 | Microsoft Store
3,141 questions
asked 2026-06-30T22:36:44.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 41%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jack Ramish
0
Reputation points
asked 2026-06-30T22:36:44.9966667+00:00
Jack Ramish
0
Reputation points
0 answers
Windows 11 25H2 will not install with Secure Boot Enabled and only 2023 Keys
I am attempting to install Windows 11 using the ISO Downloaded from the Microsoft Website today. I have followed guidance provided by Microsoft regarding secure boot keys. The Keys i have installed are: PK Key Microsoft 2023 KEK Key Microsoft Option…
Windows for home | Windows 11 | Install and upgrade
9,017 questions
asked 2026-06-30T15:04:51.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 92%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michael Madell
0
Reputation points
commented 2026-06-30T22:36:42.1033333+00:00
MUSTAFA SALAH
1,710
Reputation points
1 answer
Locked out by forgotten password
After 55 weeks absence I was reunited with my 2018 Acer Aspire 5 laptop. But without the usual daily log-on activity, I have forgotten my password. Any suggestions?
Windows for home | Windows 11 | Security and privacy
8,351 questions
asked 2026-06-30T22:00:21.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 32%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
James G Duquesnel
0
Reputation points
answered 2026-06-30T22:36:22.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
40,875
Reputation points
Independent Advisor
4 answers
I think my account has been hacked
I think my account has been hacked - an email went out from my email "asking if you received my last email"
Microsoft Edge | Profile, sync, and sign in | Windows 11
Microsoft Edge | Profile, sync, and sign in | Windows 11
Managing profiles and sync in Microsoft Edge on Windows 10
902 questions
asked 2026-01-24T18:07:18.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 90%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Debbie Hilton
0
Reputation points
commented 2026-06-30T22:35:34.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 50%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPV%3C/text%3E%3C/svg%3E)
Paul Vidal
0
Reputation points
2 answers
Desktop background slideshow
How do I keep my background set to slideshow and not change back to picture after I change desktop
Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked 2025-11-06T18:14:11.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 18%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Craig Ward
0
Reputation points
commented 2026-06-30T22:35:22.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOG%3C/text%3E%3C/svg%3E)
Oren Gammel
0
Reputation points
1 answer
Can't receive email from numerous reputable senders
I am unable to receive response emails to numerous company domains for MFA codes or other correspondence. I can send to them from my Outlook account successfully, but never receive their responses which should arrive within a minute or two.
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,390 questions
asked 2026-06-30T12:33:45.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 99%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Richard Rice
0
Reputation points
answered 2026-06-30T22:33:53.0166667+00:00
MUSTAFA SALAH
1,710
Reputation points
1 answer
Email is data is full (cannot send/receive emails)
My email account has been locked. I've been off loading data off it but I filled my computer up and don't have the funds to buy more memory. I am trying to make changes to personal accounts
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,572 questions
asked 2026-06-30T21:47:23.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 10%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Streep
0
Reputation points
answered 2026-06-30T22:33:39.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 10%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jeronimo Fuerte
41,025
Reputation points
Independent Advisor
1 answer
There was an issue looking up your account - Microsoft Authenticator App
Hello, I have just done a reset to my phone, and I used to have the Microsoft Authenticator app. After doing the reset, I have tried several times to access the app. However, when logging in and placing my email from Hotmail the logging interface gives…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,728 questions
asked 2026-06-30T22:32:45.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 9%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Marcelo Leiva
0
Reputation points
answered 2026-06-30T22:33:10.0233333+00:00
AI answer
4 answers
Message Preview
Outlook updated and I cannot find where to shut off the message preview with the help function
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,054 questions
asked 2026-06-18T15:16:13.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 59%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESE%3C/text%3E%3C/svg%3E)
Schwartz, Eric A
10
Reputation points
edited a comment 2026-06-30T22:31:34.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Chris Duong
9,765
Reputation points Microsoft External Staff
Moderator
0 answers
Microsoft Graph API: driveItem: preview, arrow keys not supported
Using V1 of the API and opening up a PowerPoint the arrow keys to move slides do not work at all. We want to allow user to navigate back and forth in the slides without utilizing their mouse. Is there any keyboard shortcut to navigate through the…
Microsoft 365 and Office | SharePoint | Development
Microsoft 365 and Office | SharePoint | Development
The process of building custom applications and tools that interact with Microsoft SharePoint, including SharePoint Online in Microsoft 365.
4,194 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 69%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
Outlook 2-step verification not working - please help!
I have been blocked out of my personal Hotmail/outlook email account for 2.5 days now since the system asked me to reset my password. When i attempted to do so, it would not accept the current password that i had saved in my phone's "passwords"…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,007 questions
asked 2026-06-30T12:24:59.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 81%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESE%3C/text%3E%3C/svg%3E)
Stanley, E
0
Reputation points
answered 2026-06-30T22:28:53.09+00:00
MUSTAFA SALAH
1,710
Reputation points
0 answers
Need help with authenticator
Hello. I’m locked out of my Microsoft Project account after changing phones. Microsoft Authenticator no longer generates the verification code for my organizational account. I can reset my password using my recovery email, but I cannot complete sign-in…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,728 questions
asked 2026-06-30T22:27:13.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 44%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Susan Cc2026
0
Reputation points
asked 2026-06-30T22:27:13.68+00:00
Susan Cc2026
0
Reputation points
1 answer
In Word for Mac desktop, an Office add-in task pane opens and then closes/crashes only when a SharePoint-hosted document contains comments and AutoSave is ON.
In Word for Mac desktop, an Office add-in task pane opens and then closes/crashes only when a SharePoint-hosted document contains comments and AutoSave is ON. The same document works in Word Online, works as a downloaded local copy with comments, and…
Microsoft 365 and Office | SharePoint | Development
Microsoft 365 and Office | SharePoint | Development
The process of building custom applications and tools that interact with Microsoft SharePoint, including SharePoint Online in Microsoft 365.
4,194 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 28.999999999999996%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)