trouble updating pc

Question

i have been trying to update my pc but with anything that i try to do it keeps being stuck on error encountered the error code im geting is 0x80070005

Answer 1

If nothing else works I would try the recovery option in windows settings.

Settings > System > Recovery > Fix problems using windows update, select Reinstall now. It can take a while.

Answer 2

Don't worry, this doesn't change much. But SetupDiag will no longer be necessary.

In this case, Windows Update is having some problem, or some driver or third-party app is preventing it from working correctly.

I see that your last check for updates was on 02/23/2026. When you checked for updates at that time, did it work correctly?

NOTE:

• Third-party Softwares such Antivirus and VPN can cause this updates issue.
• Uninstall or temporarily disable third-party software.

While I await your response, try deleting the temporary Windows Update files.

1. Type "'Command Prompt'" in the Search Bar > Right-click on the app > Select '''Run as administrator''.
2. Now let's type the following commands.

ATTENTION: Type the entire command on the first line > Press ENTER > Wait for the command to complete > Run the next command on the list.

net stop wuauserv

net stop bits

net stop cryptSvc

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

3. This will force the system to download new files > When finished, restart your computer and see if the problem is resolved.

Answer 3

Follow these steps in order to troubleshoot Windows Update on Windows 11 when it always shows “Error encountered”:

1. Run the Windows Update troubleshooter
   1. Select Start > Settings > System > Troubleshoot > Other troubleshooters.
   2. Find Windows Update and select Run.
   3. Let it complete and apply any fixes it suggests.
2. Check that Windows Update service is running
   1. Press Win + R, type services.msc, and press Enter.
   2. Find Windows Update in the list.
   3. If it is Disabled or Stopped:
      • Right‑click Windows Update > Properties.
      • Set Startup type to Automatic.
      • Select Start, then Apply > OK.
   4. Restart the PC and try Settings > Windows Update > Check for updates again.
3. If updates hang or fail repeatedly, reset Windows Update components
   1. Press Win + R, type services.msc, press Enter.
   2. Right‑click Windows Update and select Stop.
   3. In File Explorer, go to C:\Windows\SoftwareDistribution.
   4. Delete all files and folders inside SoftwareDistribution (do not delete the folder itself).
   5. Go back to Services, right‑click Windows Update, select Start.
   6. Reboot and check for updates again.
4. Run System File Checker if you see error codes related to corruption (for example 0x80070057, 0x80080005, 0x800F081F, 0x80073712, 0x80246007)
   1. Open Command Prompt as Administrator.
   2. Run:

            sfc /scannow
      

   3. Wait for it to finish, then restart and try Windows Update again.
5. Check disk space if you see space‑related codes (0x800f0922 or 0x8007000E)
   • Ensure there is at least 16 GB free for 32‑bit or 20 GB free for 64‑bit systems.
   • Use the techniques in Free up drive space in Windows if storage is low.
6. If you see specific codes like:
   • 0x80070422: Make sure the Windows Update service is enabled and set to Automatic (step 2).
   • 0x80070020: Restart the PC, temporarily disable any third‑party antivirus/firewall, then run Windows Update again.
   • 0x80240034: Confirm the Windows Update service is running (step 2) and run the Windows Update troubleshooter (step 1).
   • 0x800705b4: Run the Windows Update troubleshooter, verify Internet connection, reset SoftwareDistribution as in step 3, and temporarily disable antivirus/firewall.

If, after these steps, Windows Update still always shows “Error encountered” and services like Windows Update fail to start with errors (for example 1053) or multiple components are broken, an in‑place repair/Reset this PC (keeping files) is typically required, as shown in the referenced Q&A cases.

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References:

• Troubleshoot problems updating Windows
• Plethora of issues relating to windows and possibly security. - Microsoft Q&A
• i get this code when i try to update windows 0x8007041D. - Microsoft Q&A
• New laptop MSI won't go past update installation at first boot - Microsoft Q&A
• Surface Pro 8 Not Updating to 24H2 - Microsoft Q&A
• PROBLEMAS COM ATUALIZAÇÃO 02/10/2025 WIN - Microsoft Q&A

Answer 4

Hi!

Which update are you getting this error from? Please send me the full name and the KB number (KB1234567).

What solutions have you already tried so I can avoid duplicate solutions?

Please send me the update logs that are usually generated.

1. Open File Explorer > Click Local Disk C > Click View in the Top Bar > Show > Hidden Items.
2. Open the hidden folder $Windows.~BT > Sources > Panther.

Upload the setupact.log and setuperr.log files to a cloud, such as OneDrive, and send me a link. Follow the steps below:

1. Upload the System Log to OneDrive. The link below shows how to do this.

https://support.microsoft.com/en-us/office/upload-photos-and-files-to-onedrive-b00ad3fe-6643-4b16-9212-de00ef02b586#:~:text=On%20the%20OneDrive%2Centre%20com,you%20want%20to%20upload%20and%20choose%20Open.

2. When uploading, share the files via a link. The tutorial below explains the steps.

• Allow access to “Anyone with a link can access”.
• Don't worry, the logs do not contain personal information from your computer.

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07