Hacked email

Question

My email was hacked and all my emails are deleted can you recover them

Answer 1

Hi Aaron demay

I understand how concerning this is, especially if the account was hacked and your emails were removed.

Based on your description and the Q&A Assist suggestions already provided, here’s what you need to know:

• Outlook.com can only recover emails that still exist in system retention locations (such as Deleted Items or the recoverable items list).
• Even if emails were deleted by a hacker, they can sometimes still be restored using the “Recover deleted items” option.
• However, if the messages are no longer in those locations, they are permanently removed and cannot be restored.

You can review the official guide here: Recover and restore deleted items in Outlook

Since you mentioned the account was hacked, please secure your account first to prevent further loss:

• Run a full malware/virus scan on your device
• Go to: https://account.microsoft.com/security > Manage how I sign in
• Remove any unfamiliar sign‑in methods
• Check the list of devices associated with your account
• If you notice anything unusual, change to a strong password and Sign out everywhere
• Turn on Two-step verification: How to use two-step verification with your Microsoft account - Microsoft Support
• Check Recent activity: https://account.microsoft.com/activityand choose This wasn’t me/ Secure your account for anything you don’t recognize.

Also, after being hacked, if malicious rules remain, they can continue deleting emails, please try this:

• Sign in to Outlook.com via a web browser
• Go to Settings > Mail > Rules
• Remove anything you don’t recognize
• Also check Settings > Mail > Forwarding: make sure it’s turned off unless you set it.

Please feel free to let me know how it goes. I truly appreciate your time and understanding.

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Answer 2

Deleted Outlook.com emails can often be recovered, but only within the limits of what Outlook still retains.

1. Check the Deleted Items and Junk Email folders
   • In Outlook.com or Outlook on the web, open Deleted Items and Junk Email.
   • If the messages are there, select them and use Move (or Restore) to move them back to your Inbox or another folder.
2. Recover items no longer in Deleted Items (Recoverable Items folder)
   • Go to the Deleted Items folder.
   • Look for and select Recover items deleted from this folder.
   • In the Recoverable Items list, select the messages to restore, then choose Restore.
   • Restored items are usually returned to the Deleted Items folder or their original folder, depending on the Outlook experience.

If the messages are not in Deleted Items, Junk Email, or the Recoverable Items folder, they can no longer be recovered through Outlook.

Because the account was hacked, also follow the compromised-account recovery steps to secure it (change password, review security info, and sign-in activity) using the official guide at How to recover a hacked or compromised Microsoft account.

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References:

• Recover and restore deleted items in Outlook
• How to recover a hacked or compromised Microsoft account
• Help protect your Outlook.com email account