wrong way round screen

Question

hello dear Microsoft teams so basically when i enter like any group of teams like my screen is the wrong way round and I tried refreshing my laptop and everything that was possible like when i want to ask a question for example like i need to do it from the top not from the bottom and its really messy and so it causes me a lot of issues .thank you very much

Answer 1

Hi @Gala, 

Good day, 

Thank you for reaching out, and I truly appreciate you sharing the details about your situation.  

Before we proceed, please note that this is a user-to-user community forum. As a moderator, I don’t have access to your Microsoft 365 tenant, your account, or your laptop device to make changes directly. However, I’ll do my best to support you by sharing the appropriate resources and directing you to the right support channels. 

Since you haven’t specified your account type (work/school vs. personal), I may not be able to provide an exact solution yet. Assuming you’re using a work account, please try the steps below. If you’re using a personal account, please let me know and I’ll tailor the guidance for that scenario. 

To better assist you, could you please provide the following information: 

1. If possible, could you please share a screenshot of the issue? This will help me better understand exactly how the screen appears on your side. 
2. Is the screen flipped only inside Microsoft Teams, or does it also happen across your entire device (desktop, browser, other apps)? 
3. Are you using the Teams desktop app or Teams on the web (Edge/Chrome)? 
4. Are you on Windows or macOS? Also, are you using an external monitor or docking station? 

Once I have your answer, I’ll be positioned to guide you through the next steps. 

 

In the meantime, here are a few workarounds you can try now: 

1/ Check screen rotation  

If the entire device screen is flipped (not only Teams): 

Windows 

• Press Ctrl + Alt + Up Arrow to return to normal orientation. 
• Or go to: Settings > System > Display > Display orientation and set it to Landscape. 

macOS 

• Open System Settings > Displays and check if Rotation is set; switch it back to Standard (if available). 
• If you’re using an external display, check the rotation setting for that specific display. 

If you’re using a laptop in tablet/2‑in‑1 mode, try turning off auto-rotate (Windows: “Rotation lock” in Quick Settings). 

2/ If it happens only in Teams 

Try Teams on the web and join the same team/group and check if the display is normal. 

This helps confirm whether the issue is related to the desktop app or graphics rendering. 

3/ Clear Teams cache (desktop app) 

Sometimes display issues are caused by corrupted local cache. 

Windows 

1. Quit Teams completely. 
2. Press Win + R, paste: 
   %appdata%\Microsoft\Teams 
3. Delete contents of these folders if present: 
   • Cache 
   • Code Cache 
   • GPUCache 
4. Reopen Teams and sign in again. 

macOS 

1. Quit Teams. 
2. In Finder > Go > Go to Folder… and paste: 
   ~/Library/Application Support/Microsoft/Teams 
3. Remove cache folders (e.g., Cache, Code Cache, GPUCache) 
4. Reopen Teams. 

4/ Update Teams + update graphics driver 

• Make sure Teams is updated: Settings and more (… ) > Check for updates 
• Update your graphics driver (Intel/NVIDIA/AMD) via the manufacturer’s tool or Windows Update (optional updates). 

In case you’re using a second monitor/dock, try disconnect the external monitor and test Teams only on the laptop screen. 

If it’s normal on the laptop screen but flipped on the external display, the issue may be display profile/rotation for that monitor. 

For additional information, you can refer to these articles: 

Clear the Teams client cache - Microsoft Teams | Microsoft Learn 

Fix: Sideways or Upside Down Screen in Windows 11/10 

This link is shared by community members for your convenience. It points to a third-party site that is not managed or verified by Microsoft. We can’t guarantee the quality, safety, or suitability of any content or software found there. Please review carefully and make sure you understand any potential risks before using it. 

I hope this information is helpful. Should you have any further questions or need additional assistance, please feel free to comment below. 

Thank you for your patience and understanding. 

I'm looking forward to your response. 

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Answer 2

In Teams, the layout or text direction cannot normally flip “upside down” inside a team or channel, so this is likely a display or orientation issue on the device rather than a Teams setting.

Try these steps in order:

1. Leave and re-enter the Teams view
   • In the meeting or team where the screen looks wrong, switch to another view (for example, another app or chat), then go back into the team or meeting.
   • If in a meeting, use View in the meeting controls to switch views, then switch back.
2. Fully restart the Teams desktop app
   • Right-click the Teams icon in the taskbar.
   • Select Quit Teams.
   • Reopen Teams and check if the layout is normal again.
3. Update Teams
   • Make sure the Teams desktop app is up to date. For steps, see Update Microsoft Teams in the Teams help.
4. Clear the Teams cache
   • Follow the steps in Clear Teams cache for the device’s operating system, then restart Teams.
5. Reinstall Teams
   • Uninstall the Teams desktop app from the device.
   • Install it again from the Microsoft Store.

If the problem continues in every team and channel after these steps, contact the school or organization’s IT support or use Teams support so they can check the account and device in more detail.

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References:

• How to fix app, audio, and GPU issues for immersive spaces