Outlook for Mac - Reply/Forwards Does Not Include the Original E-mail

Question

I am running Microsoft® Outlook for Mac (Version 16.110 (26051131) on my mac. Recently, a reply or forward does not include the original message -- something seems to have changed recently.

I have toggled the attribution of the original message on and off, tried restarting Outlook, restarting the computer.

I am running the Legacy outlook. Not crazy about the updated look.

Can someone guide me on what the issue might be?

Moderator's note: Moved from Microsoft 365 Insider | Outlook | MacOS

Answer 1

Hi RRAB, 

Thank you for the detailed information and screenshots. 

I found that another user recently experienced very similar behavior in Legacy Outlook for Mac Version 16.110, where replying or forwarding emails no longer includes the original message content. 

You can refer to a similar thread here: Legacy Outlook for Mac is now deleting threads when emails are replied or forwarded - Microsoft Q&A 

As a temporary workaround, you may want to roll back Outlook to an earlier version such as 16.108 or 16.109, as this appears to have resolved the issue. 

Please try the following steps: 

+Open any Office app > Help > Check for Updates > clear the checkbox for “Automatically keep Microsoft Apps up to date.”

+Quit all Office apps.     

+Go to Applications > choose Microsoft Outlook > Move to Trash.    

+Install the 16.108 or 16.109 package from this link: Update history for Office for Mac - Office release notes | Microsoft Learn 

I hope this helps. Please let me know how it goes after trying the rollback. 

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