Weekly copilot task limit not resetting, message said it would reset Friday, it did not

Question

Any suggestions on getting the task limit reset, mine was supposed to reset yesterday.

Answer 1

Hello Gerald Robbins,

It seems like the weekly quota can get stuck on the account side, and from what I've seen a manual backend reset is usually what clears it.

Before going down the escalation route, maybe worth ruling out a couple of things first just so we're sure it's account-level and not a client-side glitch:

• Sign out of Copilot fully, close it, sign back in.
• Try Copilot on a different surface with the same account — e.g. https://copilot.microsoft.com in a browser, the Windows Copilot app, and the Edge sidebar. If the limit message follows you across all three, that's a fairly strong sign it's account-side.

If it's still stuck everywhere, I'd say the next step is Microsoft Support — they should be able to reset the quota on the backend. You can reach them at https://support.microsoft.com/contactus.

Hope that helps get it moving.

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Answer 2

The weekly or monthly usage limits for Copilot features are enforced and reset by the backend service. When a limit is reached, the only supported options in the provided documentation are to wait for the service to reset the quota or, where applicable, move to a higher-capacity or pay-as-you-go plan and/or request a rate-limit increase through Microsoft Support.

For Copilot Studio agents and similar Copilot services, the documented guidance when limits don’t behave as expected is:

1. Verify which plan and environment apply to the account, and confirm the corresponding quotas and reset behavior.
2. If usage limits appear incorrect or aren’t resetting as indicated, open a support ticket with Microsoft so engineering can check backend data and correct the issue.

Because quota resets and exceptions are handled only on the service side, contacting Microsoft Support is required if the limit has not reset on the expected date.

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References:

• Resolve usage limit errors in agents
• Resolve throttling errors in agents
• Copilot Studio quotas and limits
• Quotas, limits, app registration, certificates, and configuration values
• Use Copilot to analyze automation activity and ask product questions
• Azure Copilot capabilities
• Monthly limit for transcription - unable to reach 30,000 minutes despite subscription to Copilot license - Microsoft Q&A