Copilot Studio Knowledge indefinitely processing

Question

Copilot Studio Knowledge indefinitely processing

Answer 1

Could you please confirm if the AI response actually resolves your query, or are you still observing the issue where the knowledge source remains stuck in “In Progress”?

• • It is correct that knowledge ingestion is asynchronous and can take time due to indexing (chunking + embeddings).
• However, stating that “In Progress” can remain indefinitely is not accurate in normal behavior.
• If the status is stuck for a long period, it typically indicates a stalled or failed ingestion process, not expected system delay.

Likely causes to validate:

• Connector/authentication issues (SharePoint / website / file source)
• Permission or access failures during ingestion
• Dataverse/vector indexing job stuck or retry failure
• Environment-level service or indexing backlog issue

Answer 2

Copilot Studio knowledge sources are indexed asynchronously and can remain in an “In progress” state for an extended period while content is being crawled, chunked, and vector-indexed in Dataverse. This behavior is expected, especially for larger or changing data sets, because:

• Files and external content are ingested, chunked, and converted into semantic indexes and vector embeddings before they can be used for grounding responses.
• SharePoint, OneDrive, and other unstructured sources are not indexed in real time; there can be noticeable delay between upload/changes and when the agent can fully use them.
• For SharePoint-based knowledge, content is cached; removing or changing files does not immediately update what the agent “sees.” There is no way to force immediate re-indexing or purge the cache per session.

If knowledge items appear stuck “In progress,” the practical implications are:

1. The agent might still only use a partial extract of the data until indexing completes. For unpublished agents, only a limited subset of the data may be processed.
2. For dynamic or per-session content, Copilot Studio knowledge ingestion is not suitable because indexing and cache invalidation are not instantaneous.

Recommended actions based on the documented behavior:

1. Allow time for indexing
   • For websites and other unstructured data, Copilot Studio refreshes and re-indexes content periodically (for websites, typically within 24 hours). A persistent “In progress” state shortly after adding or updating a source can be normal during this window.
2. Publish the agent after configuring knowledge
   • Ensure the agent is published after adding or updating knowledge sources. Unpublished agents may only process a small extract of the data, which can look like incomplete or stuck processing.
3. Avoid per-session or rapidly changing files as knowledge
   • Knowledge ingestion is optimized for static or semi-static content. For scenarios where files must be uploaded and removed per session, and answers must only use that session’s files, Copilot Studio knowledge sources are not appropriate because:
     • Indexing is asynchronous and not real time.
     • Cached content from previous files can still be used even after deletion.
4. Use alternative patterns for dynamic data
   • For highly dynamic or per-session data, consider:
     • Using real-time connectors or tools (for example, Power Platform connectors) to fetch data at query time instead of indexing it as knowledge.
     • Designing the solution so that knowledge sources are relatively stable, and dynamic aspects are handled via tools/actions rather than uploaded knowledge.

If the “In progress” status persists well beyond expected indexing windows (for example, more than a day for static content) and the agent remains unable to use the knowledge, raise a support ticket with full details (tenant, environment, type and size of knowledge source, and timestamps) so the service team can investigate backend indexing issues.

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References:

• Unstructured data as a knowledge source
• Copilot connectors versus Power Platform connectors as knowledge sources
• Copilot Studio Agent will not read entire data set in Excel or markdown - Microsoft Q&A
• Hi, Is there a way to add and remove files into the knowledge source during run time? - Microsoft Q&A
• i have build an Tariff agent using copilot studio, websites as knowledge source https://dataweb.usitc.gov/ etc.., if any new revisions released on website then is it automatically refreshed on agent? or i need to publish for that? please tell me - Microsoft Q&A