MS Office Key

Question

HI, I bought my samsung notebook and it came with a student package for MS office.
I am kicated in Korea and I have treid contacting MS support in Korea but to no avail.
All was running fine untill oneday when i started my office it requested for a product key ?
Afterwhich as i was busy, i used to free one with ads. But now i cannot even use the free one with ads.
I dont have my product key, I threw away the boxes and now I cannot use the MS office, I cannot remeber the email used to login as i have multiple emails, and the company email, I cannot retrievethise as i have left the company

What can i do ?

Answer 1

Hi, Michael Bek

Office included with a new PC is usually activated through the Microsoft account used during the original setup, rather than by entering the product key again. If that account belonged to a former employer, the license may also have belonged to the company.

Here are some suggestions you can try:

Open Word and select File > Account. Under Product Information, check whether an email address appears next to Belongs to. This may identify the account used for activation.

Try each personal email address at Services & subscriptions. The correct account should show the Office product or Microsoft 365 subscription.

If you cannot remember the username, use the Microsoft account username lookup. It can show an account hint using a recovery phone number or email address.

Contact Samsung Korea or the original retailer with the notebook serial number and proof of purchase. Ask them to confirm whether the “student package” was a permanent Office license, a limited subscription, or only a trial.

If neither the original account nor proof of purchase can be recovered, the old license normally cannot be restored. A new Microsoft 365 or Office license would then be required.

Thank you for your patience in reading, I hope this information has been helpful to you. 

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