windows password

Question

My Asus laptop is locked with Windows lock activated, I have recovered my microsoft account but I don't know the windows password. The password I have used won't open my laptop

Answer 1

Before proceeding, you indicate your laptop is locked, please provide more information on how your laptop got locked, did you lock your laptop remotely using the Lock option on your Microsoft account online in the 'Find My Device' section?

Answer 2

If the device was locked with Windows lock from the Microsoft account device page, the documented community resolution is that the way back into the device is to reset Windows.

1. On the sign-in screen, select the Power button.
2. Hold Shift and select Restart.
3. In Windows Recovery Environment, go to Troubleshoot > Advanced options > Reset this PC.
4. Choose the option to keep personal files if that option is offered. Apps will need to be reinstalled.

If the device is using a Microsoft account password rather than a remote lock state, these are the supported password paths:

• On the sign-in screen, select I forgot my password.
• Or select Sign-in options > Web sign-in, sign in, then select Forgot my password.
• Or use Reset password: https://account.live.com/ResetPassword.aspx

If already signed in with a PIN on Windows, the password can be changed in Settings > Accounts > Sign-in options > Password > Change. If the current password is forgotten, select Forgot my current password.

Important: Microsoft support cannot retrieve or bypass a lost or forgotten password, and support agents cannot send password reset links or change account details.

If none of the reset or recovery options work, use the Sign-in helper or Contact Support paths in the support articles.

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References:

• I accidentally locked my Laptop using my Microsoft account. - Microsoft Q&A
• Change or reset your Microsoft account password in Windows
• Reset a forgotten Microsoft account password
• Change or reset your local account password in Windows