1,800,678 questions

Sort by: Updated
2 answers

How may I transfer from one laptop to another laptop a Nuance Power PDF Standard software originally installed in 2016?

How may I transfer from one 10 yrs old laptop to a new laptop (Windows 11 OS) a Nuance Power PDF Standard software originally installed in 2016? Its time upgrade my laptop

Nuance | Other
Nuance | Other

Additional Nuance products, services, or issues

37 questions
asked 2026-01-09T16:47:04.27+00:00
MICHAEL HEATON 10 Reputation points
commented 2026-05-14T07:10:12.0033333+00:00
guru Phil 0 Reputation points
2 answers

Production database connectivity issues starting at 10:22am today

Our production database has connectivity issues for ~30 mins staring approx 10:22am today. I've run the diagnostic suggested by Critical insight - no issues found. I need to know what caused the issues so any underlying problems can be resolved.

Azure SQL Database
asked 2026-05-13T10:26:21.9466667+00:00
RJT72 0 Reputation points
commented 2026-05-14T07:08:12.8366667+00:00
RJT72 0 Reputation points
2 answers One of the answers was accepted by the question author.

When I try to open a Microsoft Form it asks for my email address to log in, but my work email address is not recognised.

I run a small company. I have a Microsoft Entra Login which uses my work email address as the administrator login. I log in, and I see the 2 users - myself (with same email address) and one other (with email address at the same domain). Each user has a…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-05-13T12:08:17.8166667+00:00
Rachel 20 Reputation points
commented 2026-05-14T07:05:42.5666667+00:00
Jayden-P 21,315 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

How can I register Fabric Analytics Engineer Associate certification exam instead of retiring certification

Dear Support, I registered, paid and scheduled an exam for AI-102 - Designing and Implementing a Microsoft Azure AI Solution However, this exam and certificaton will be retired after 30 June 2026. Can I register to Microsoft Certified: Fabric Analytics…

Community Center | Not monitored
asked 2026-05-14T05:12:59.64+00:00
Tan Nguyen Thien 40 Reputation points
edited the question 2026-05-14T07:04:57.7666667+00:00
JuliaMarvin 19,250 Reputation points Volunteer Moderator
2 answers

Hello, I am following up on my refund request for my Microsoft 365 annual subscription purchased on March 31, 2026 for $109.99 (Visa ending in 4250). I canceled the subscription within 4–5 days of purchase, well within the 30‑day refund window. I submitt

Upgraded to the $109.99 package (paid by visa on 3/31/2026. I can provide screenshot). Decided to cancel only a few days later. I did click ‘cancel’, and read the notice about full refund if canceled within 30-day period. Email address on account may…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-09T02:55:35.98+00:00
Charlotte Coates 0 Reputation points
edited the question 2026-05-14T07:03:27.8066667+00:00
Ana M 0 Reputation points Moderator
1 answer

Need help with Teams classic OL adds in

We are currently facing an issue where the Teams Meeting Add-in has stopped functioning in Classic Outlook for several users. The problem only occurs when using the Teams desktop client (“Teams app only” mode); users are unable to create Teams meetings…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-05-14T02:37:32.4866667+00:00
Dacchella Kota 0 Reputation points
edited a comment 2026-05-14T07:03:26.88+00:00
Dora-T 13,240 Reputation points Microsoft External Staff Moderator
1 answer

Global Admin Account Locked in MFA Registration Loop

Hi Microsoft Support Team I am unable to access my Microsoft 365 tenant because my Global Administrator account is locked due to Multi-Factor Authentication (MFA). Details: Tenant domain: please email to us we will provide the info Admin account:…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-13T02:53:55.71+00:00
Movaci Security 0 Reputation points
commented 2026-05-14T07:02:16.9633333+00:00
Shubham Sharma 15,500 Reputation points Microsoft External Staff Moderator
1 answer

Windows Cloud Files Filter Driver (CldFlt) randomly getting disabled across multiple users — causes OneDrive Files On-Demand failure/disappear and mass re-download of sharepoint folder (Windows 11 25H2)

Multiple users in our Windows 11 25H2 tenant (Build 26200.8457) are experiencing a sudden failure where every file synced through OneDrive (Office, PDF, etc.) becomes unopenable with "file format or file extension is not valid" errors, and…

Microsoft Security | Microsoft Defender | Other
asked 2026-05-14T07:00:56.4533333+00:00
Jayadeepan 0 Reputation points
answered 2026-05-14T07:01:26.52+00:00
Q&A Assist
2 answers

Resume Case Number

Microsoft Support Team regarding case number: [moderator's note: PII removed]. I did not disconnect the session.[moderator's note: PII removed], my support guy, caused my system to shutdown!!!

Windows for home | Windows 11 | Windows update
asked 2026-05-13T19:46:08.1966667+00:00
Maureen 0 Reputation points
edited the question 2026-05-14T07:01:23.8166667+00:00
Vikki-T 5,540 Reputation points Microsoft External Staff Moderator
1 answer

Is it possible to reset the MFA?

You are the only global administrator of the company's account, but the MFA authentication means is lost (or unverifiable) and you cannot access the Management Center. Request MFA reset via Data Protection Team.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-13T07:23:36.3366667+00:00
minerva1013 0 Reputation points
commented 2026-05-14T06:59:10.2633333+00:00
Shubham Sharma 15,500 Reputation points Microsoft External Staff Moderator
3 answers

I am not able to download my recorded videos

I am not able to download my recorded videos , for the past 2 days getting "Download Failed.Please try again"

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
asked 2026-05-13T01:05:56.8+00:00
Gopinathan D 0 Reputation points
commented 2026-05-14T06:59:07.8466667+00:00
Darren-Ng 10,375 Reputation points Microsoft External Staff Moderator
1 answer

Complete Microsoft 365 Tenant Lockout – Both Global Admin Accounts Locked Due to MFA – 8+ Days Without Recovery Assistance

We are experiencing a complete Microsoft 365 tenant lockout situation and urgently need escalation guidance. Tenant: <PII REMOVED> Issue: Both Global Administrator accounts became inaccessible due to MFA enforcement, resulting in a complete loss of…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-13T06:26:53.1333333+00:00
Yash Agarwal 0 Reputation points
commented 2026-05-14T06:58:47.81+00:00
Shubham Sharma 15,500 Reputation points Microsoft External Staff Moderator
2 answers

Switching accounts

I am unable to switch my personal account to my business account on my laptop, please assist Moved from Windows for home | Windows 11 | Accounts, profiles, and login

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-12T20:29:51.85+00:00
UrielVilla-4507 0 Reputation points
commented 2026-05-14T06:58:08.06+00:00
Darren-Ng 10,375 Reputation points Microsoft External Staff Moderator
2 answers

Receiving message "Connect to d.docs.live.net". Not accepting login.

I am attempting to open an excel document stored in my onedrive account and am receiving the above message. This just happened with the current Microsoft update. I did some research in this section and found an answer. Unfortunately, the answer did…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-12T22:57:18.72+00:00
David Hanson 0 Reputation points
commented 2026-05-14T06:56:00.57+00:00
Kai-H 17,415 Reputation points Microsoft External Staff Moderator
2 answers

In the new Outlook app for Windows, a specific IMAP account cannot be added - INVALIDCREDENTIALS INTERACTIONREQUIRED

In the new Outlook app for Windows, a specific IMAP account cannot be added. The following error occurs: {"SessionId":"","Timestamp":,"Error":"INVALIDCREDENTIALS INTERACTIONREQUIRED"} Key…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-05-04T15:52:40.43+00:00
Philipp Harnisch 0 Reputation points
commented 2026-05-14T06:55:57.8633333+00:00
Chloe-V 7,895 Reputation points Microsoft External Staff Moderator
1 answer

Only Global Admin Account Locked in MFA Registration Loop (AADSTS50072)

Hi Microsoft Support Team I am unable to access my Microsoft 365 tenant because my Global Administrator account is locked due to Multi-Factor Authentication (MFA). Details: Tenant domain: please email to us we will provide the info  Admin account:…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-13T00:52:46.48+00:00
Movaci FSA 0 Reputation points
commented 2026-05-14T06:55:35.35+00:00
Shubham Sharma 15,500 Reputation points Microsoft External Staff Moderator
2 answers

Problem syncingpowerpoint presentations

Problem syncing powerpoint presentations from different computers

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-05-12T21:11:45.0633333+00:00
Josephine DiMaggio 0 Reputation points
commented 2026-05-14T06:55:19.0466667+00:00
Kai-H 17,415 Reputation points Microsoft External Staff Moderator
1 answer

Regra maliciosa do lado do servidor ('idthienphuoc1') está excluindo e encaminhando todos os e-mails - preciso da ajuda de um técnico do Outlook

Meu e-mail foi invadido, ao acessar no dia 09/05/2026 pela manhã descobri que todos os meus e-mails haviam sido apagados, exceto os e-mails de golpe do hacker. Não consigo recuperar os e-mails apagados, pois parece que foram excluídos permanentemente…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-13T13:41:49.4266667+00:00
Gladis Alcântara 0 Reputation points
answered 2026-05-14T06:54:57.8633333+00:00
Hornblower409 8,535 Reputation points
3 answers

change row color based on cell value

change row color based on cell value not working i cleared rules but still not able to make a cell change color from another cell.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-05-12T17:57:56.9566667+00:00
kevin combs 0 Reputation points
commented 2026-05-14T06:53:44.17+00:00
Kai-H 17,415 Reputation points Microsoft External Staff Moderator
2 answers

Stock Data Type Not Refreshing Properly

I created a table in Excel for the stocks I want to track. It finds most of them and I have to select on others. But, the next day, or when I refresh the table, the tool no longer finds all of the stocks (Circled ? appears) and I have to search for them…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-05-12T19:27:50.41+00:00
Dean Kern 0 Reputation points
commented 2026-05-14T06:54:07.3666667+00:00
Kai-H 17,415 Reputation points Microsoft External Staff Moderator