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Support ticket escalation

I opened ticket [Moderator note: personal info removed] on the 10th of Februray regarding an issue with permissions on Exchange public folders. To date, I am still unable to assign or remove user access, and the issue remains unresolved. This is now…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-03-30T05:21:01.95+00:00
Matteo Corbetta 0 Reputation points
commented 2026-04-01T01:11:50.5233333+00:00
Sophie N 14,870 Reputation points Microsoft External Staff Moderator
2 answers

CANCEL THIS SUBSCRIPTIONGPA.3310-7416-9015-84182

CANCEL THIS SUBSCRIPTIONGPA.3310-7416-9015-84182. I NEVER WANTED TO CHANGE OR ADD ANYTHING. CANCEL THE SUBSCRIPTIOIN!!!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-01T00:38:07.88+00:00
Patricia Brown 0 Reputation points
answered 2026-04-01T01:10:38.31+00:00
Lester Bernard Reyes 79,530 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Microsoft gave me an address to send my Surface Studio 2+ for repair, it arrived there, but no response

I bought a Surface Studio 2+ on e-bay that would not power on. No serial number was able to be provided since it would not turn on and no original box. I took it to ubreakifix and they would not work on a Surface Studio 2+ or open the case to void any…

Surface | Surface Studio | Performance and maintenance
asked 2025-09-30T18:10:04.3433333+00:00
Larry Newfield 20 Reputation points
commented 2026-04-01T01:06:55.23+00:00
jzhu146 0 Reputation points
2 answers

Page breaks removal in Exel

How do I remove page breaks? I must have set them by accident.

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-04-01T00:07:46.32+00:00
Levine, Howard A [MATH] 0 Reputation points
answered 2026-04-01T00:57:55.94+00:00
Arlene D 36,045 Reputation points Independent Advisor
1 answer

MY PAYMENT IS UPTODATE BUT CAN'T ACTIVATE MY ACCOUNT

My subscription end in december 2026 but I am unable to activate my microsoft 365 account.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-04-01T00:14:44.07+00:00
DACIA smith 0 Reputation points
answered 2026-04-01T00:53:34.1666667+00:00
Estrella721 37,885 Reputation points Independent Advisor
1 answer

All incoming emails marked as SPAM by MS Defender to 365 accounts.

A migrated domain from Network Solutions to o365 is having all emails marked as spam causing a manual release of every email even from valid domains.

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,179 questions
asked 2026-03-30T17:40:38.2633333+00:00
Joseph Sestito 0 Reputation points
commented 2026-04-01T00:41:42.9866667+00:00
Dora-T 13,320 Reputation points Microsoft External Staff Moderator
2 answers

Pivot Table causing spill error on one machine but overwrite prompt on another (same Excel version)

I’m facing an issue with Pivot Table behavior in Excel that differs from my colleague’s machine, even though we are using the same version. Our application depends on the overwrite warning popup, but on my system, I get a spill error instead. Steps to…

Microsoft 365 and Office | Excel | For business | MacOS
asked 2026-03-30T04:17:33.5066667+00:00
Ritesh Virulkar 0 Reputation points
commented 2026-04-01T00:41:15.49+00:00
Dora-T 13,320 Reputation points Microsoft External Staff Moderator
1 answer

Account is locked in parental consent loop

We have another Microsoft Account which has our Microsoft Office attached to it (For example). This is stuck in a parental consent loop. Seeking support to respolve ASAP please.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

220 questions
asked 2026-03-31T23:50:34.0633333+00:00
James Greene 0 Reputation points
answered 2026-04-01T00:29:28.0466667+00:00
Arlene D 36,045 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Account Locked: Cannot access Entra ID portal or create new tenant due to error AADSTS5000225 (Inactivity)

Hello, I am using a personal Microsoft account (@outlook.com) and I am trying to access the Microsoft Entra ID portal (formerly Azure AD) to register an application for a personal project using the Microsoft Graph API. However, I am completely blocked by…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-06T13:39:16.3533333+00:00
Yann ESTADA 20 Reputation points
accepted 2026-04-01T00:28:35.5833333+00:00
Yann ESTADA 20 Reputation points
2 answers

Billing Question

We are being charged over $2,300.00 for services but cannot get any information on what is being charged or access to any accounts. EVERY SINGLE PHONE NUMBER has a busy signal. Should I report these charges as fraud, or can we get an actual working phone…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-03-31T19:31:52.1933333+00:00
Nicole A 0 Reputation points
answered 2026-04-01T00:19:53.0666667+00:00
Bulldog 1,935 Reputation points
4 answers

I can't send emails because my storage is full, but I've deleted everything.

I can't send emails because my storage is full, but I've deleted everything.

Outlook | Web | Outlook.com | Email
asked 2026-03-31T23:19:42.81+00:00
Paul Salmons 25 Reputation points
commented 2026-04-01T00:11:40.8033333+00:00
EmilyS726 231.6K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

SumIF ByColumn, looking through an INDEX array

Hi, I'm trying to SUMIF the values in a column are greater than 0. I've created a range/array (sorry - not sure which I've created) by using INDEX to get a 2D grid. A1:D3 was created using an index =INDEX($A:$AZ,ROW(G3:G5),COLUMN(G3#)) The BLUE Spilled…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-03-31T14:36:57.8766667+00:00
M L 20 Reputation points
edited a comment 2026-04-01T00:09:42.7666667+00:00
M L 20 Reputation points
5 answers

OneNote Web Clipper not working since March 25, 2026

Lots of people seeing and reporting this issue as being discussed here: https://feedbackportal.microsoft.com/feedback/forum/c06dcc30-2e1c-ec11-b6e7-0022481f8472 What is the best way to get this issue resolved with the browser extension OneNote Clipper ?

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-03-31T21:58:48.5333333+00:00
Mike Lipscomb 0 Reputation points
answered 2026-04-01T00:08:35.24+00:00
Arlene D 36,045 Reputation points Independent Advisor
1 answer

Cannot open downloads in my files in Samsung phone

My Samsung phone has a "my files". I save downloaded pages here. Normally, I click on a file and it opens. Now, it will not open. But I have noticed that if i click on the file, then come out, then open my "word" app, sometimes the…

Microsoft 365 and Office | Word | For home | Android
asked 2026-03-30T18:46:23.51+00:00
Jennifer Litchfield 0 Reputation points
commented 2026-04-01T00:06:25.7066667+00:00
Xavier-D 8,410 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Sculpt Lost Dongle

Hello, Ugh in an office move I have lost my mouse and dongle. I have seen on multiple forums that now my equipment is useless and I need to replace them. Before I ship them off to the landfill. I thought I would email to see if there is a dongle and…

Surface | Accessories | Surface mice and keyboards
asked 2026-04-01T00:03:53.2833333+00:00
Trina Fry 0 Reputation points
answered 2026-04-01T00:06:17.61+00:00
Trina Fry 0 Reputation points
3 answers

Deleted SQL DB Keeps getting recreated

I have a SQL DB that was part of a previous project, I have deleted it from the server ~10 times now using the azure portal. It deletes successfully. Every couple of days, sometimes weeks, it is being recreated at a tier that is costing me a decent…

Azure SQL Database
asked 2026-03-31T19:30:07.2+00:00
JsonNinjaCat02 0 Reputation points
answered 2026-04-01T00:05:15.3566667+00:00
Pilladi Padma Sai Manisha 7,810 Reputation points Microsoft External Staff Moderator
1 answer

why is EVERY question closed? all microsoft help doesn't

word locked. i see lots of posts saying same solutions. none work except restart and lose all my work. someone said cascade doesn't work in windows 11, it doesn't work in windows 10 either. They say escape or use the x, well if you can open a computer…

Microsoft 365 and Office | Word | For home | Other
asked 2026-03-27T20:23:37.63+00:00
j perry 0 Reputation points
commented 2026-04-01T00:05:00.3566667+00:00
Xavier-D 8,410 Reputation points Microsoft External Staff Moderator
2 answers

Can you access voting buttons on your outlook mobile app?

When sent a email to vote on something, I don't see any voting buttons available to chose from.

Outlook | Outlook for mobile | Outlook for iOS | For business
asked 2025-12-04T19:35:47.88+00:00
Stephanie Clifford 0 Reputation points
commented 2026-04-01T00:03:22.2433333+00:00
frank dellaccio 0 Reputation points
2 answers

Messages not sending from New Outlook (Microsoft 365)

So.... I've read that we've all got the same problem - but where is the answer? Is anybody listening/ reading? Why are we all paying for such a deeply sub-standard product? [And don't get me started on not being able to delete attachments!!!]

Outlook | Windows | New Outlook for Windows | For home
asked 2026-03-30T17:16:34.6466667+00:00
Judith Rhodes 0 Reputation points
commented 2026-04-01T00:02:41.8033333+00:00
Chloe-V 7,895 Reputation points Microsoft External Staff Moderator
2 answers

junk folder automatically being emptied by outlook

I have plenty of available storage on my email account. I can't find a setting to disable this. Please help! Thank-you

Outlook | Web | Outlook.com | Settings
asked 2026-03-31T23:28:00.65+00:00
Jen and Scott Banfield 0 Reputation points
answered 2026-04-01T00:00:57.37+00:00
Arlene D 36,045 Reputation points Independent Advisor