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OneDrive will not upgrade after payment.....

I just paid $99 for an anual subscription which includes 1Tb of storage of which till now I have only used 100gig. Unfortunately, my OneDrive app starts to upload and sync, then stops and says exceeded storage then gives the option to upgrade. …

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-03-31T19:08:25.3533333+00:00
Joseph Bizzarro 0 Reputation points
answered 2026-03-31T19:42:33.9333333+00:00
John Jefferson Doyon 71,430 Reputation points Independent Advisor
4 answers

I am being charged $23.99 a year for vip. What is this service for?

I am being charged $23.99 a year for vip. What is this service for?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-31T19:04:10.7066667+00:00
Franklin Hutton 5 Reputation points
answered 2026-03-31T19:41:17.4133333+00:00
John DeV 164.1K Reputation points Independent Advisor
1 answer

Upgrade Windows 11 Pro

Olá. Eu comprei uma licença do Windows 11 Pro mas não consigo instalar no computador. Preciso de ajuda com isso.

Windows for business | Windows 365 Business
asked 2026-03-31T18:31:10.8666667+00:00
Paulo Reis 0 Reputation points
answered 2026-03-31T19:40:03.9133333+00:00
Domic Vo 22,525 Reputation points Independent Advisor
1 answer

Lost folder and files

i have lost my "Documents" folder with files saved to OneDrive. they were there yesterday. i opened a recent file i created in Excel and here's the error message i'm getting: Sorry, we couldn't find C:\Users\Carol\Documents\2026..... How can i…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-03-31T02:08:10.2233333+00:00
Carolann 0 Reputation points
commented 2026-03-31T19:37:44.13+00:00
Jeronimo Fuerte 39,610 Reputation points Independent Advisor
2 answers

Microsoft Partner Center MSIX App Properties BUG issue

I have filled in all the information, but it shows "Incomplete" after I click Save. There is a bug in the validation for this Properties web.

Microsoft Partner Center | Other
asked 2026-03-31T19:28:14.32+00:00
ATM AI 0 Reputation points
edited an answer 2026-03-31T19:37:11.6433333+00:00
ATM AI 0 Reputation points
2 answers

how to disable onedrive

I recently purchased the microsoft office 2019 professional and realised that all editing and saving is done to onedrive.I find it difficult to access the onedrive folder. I wish to disable one drive and get back to the old method of saving my work on…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-03-31T18:32:26.85+00:00
vivek Pillai 0 Reputation points
answered 2026-03-31T19:36:51.0766667+00:00
John Jefferson Doyon 71,430 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

how to downgrade M 365 subscription

I have used the support help, but that says "cancel" my 365 Personal and then find the 365 Basic subscription. However this option is not available to me. Maybe it because I cancelled 365 Personal a week ago (but it is still running). What to…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-31T19:32:48.2066667+00:00
Ralph Slattery 20 Reputation points
accepted 2026-03-31T19:34:49.23+00:00
Ralph Slattery 20 Reputation points
2 answers

How to fix outlook quota storage not updating?

I had initially exceeded quota, then deleted some files to get it below, specifically for one drive storage. Now Outlook quota not updating, storage is below quota but outlook still gives message that it is above. Cannot send or receive emails. Message…

Outlook | Web | Outlook.com | Email
asked 2026-03-30T22:00:18.3266667+00:00
MB 0 Reputation points
commented 2026-03-31T19:32:15.5366667+00:00
John Jefferson Doyon 71,430 Reputation points Independent Advisor
1 answer

Forgot administrator password

I have owned my computer for 10 years and its running on Windows 10 and never once had to put an Administrator User/password and now all of a sudden it keeps asking me and I have no clue what they are. I'm going to be going back to college at GCU and my…

Windows for business | Windows Client for IT Pros | Devices and deployment | Configure application groups
asked 2025-06-15T18:17:24.83+00:00
Constance King 0 Reputation points
commented 2026-03-31T19:31:55.53+00:00
Mathios Ghile 0 Reputation points
1 answer One of the answers was accepted by the question author.

Lost access to the authenticator app and am locked out

Hi, I am unable to get logged back into one of my tenants as a global administrator because my Microsoft Authenticator app was lost and I found out my tenant only had this form of verification configured on the global admin account. I do not have any…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-29T13:33:21.41+00:00
Wendy de R 30 Reputation points
commented 2026-03-31T19:29:45.26+00:00
Sridevi Machavarapu 31,585 Reputation points Microsoft External Staff Moderator
2 answers

i couldint find my bitlocker key pleace can you help

i couldint find my bitlocker key pleace can you help i couldint find my bitlocker key pleace can you help

Windows for home | Windows 11 | Recovery and backup
asked 2026-03-31T18:56:01.33+00:00
Office 5 Reputation points
answered 2026-03-31T19:28:39.8766667+00:00
John Jefferson Doyon 71,430 Reputation points Independent Advisor
3 answers

Azure Service Tag - AzureDNS

I came across an NSG rule referencing AzureDNS. Initially, I assumed it was a service tag, but I couldn’t find any matching service tag with that exact name—only AzurePlatformDNS exists. Could someone clarify what AzureDNS refers to in this context and…

Azure Virtual Network
Azure Virtual Network

An Azure networking service that is used to provision private networks and optionally to connect to on-premises datacenters.

3,112 questions
asked 2026-03-26T11:07:11.7066667+00:00
Peter Stieber 65 Reputation points
answered 2026-03-31T19:28:23.53+00:00
Praveen Bandaru 11,635 Reputation points Microsoft External Staff Moderator
3 answers

Windows 11 suddenly limited to one external monitor after update

– FIX: clear GraphicsDrivers registry cache. After installing the March 2026 Windows 11 cumulative update (likely KB5079473), the system was limited to one external monitor + internal display. Hardware was unchanged and Intel Graphics Command Center…

Windows for home | Windows 11 | Display and graphics
asked 2026-03-31T16:57:40.66+00:00
Jason K 0 Reputation points
answered 2026-03-31T19:27:40.8633333+00:00
Jobelle ann Candelaria 495 Reputation points Independent Advisor
0 answers

Need some help recovering old flipgrid videos.

I understand that the site has been shut down as of 2024, but i was wondering if there was a way for me to recover a few videos. Someone please help.

Community Center | Not monitored
asked 2026-03-31T19:11:55.47+00:00
Camila De La Fuente 0 Reputation points
edited the question 2026-03-31T19:26:32.56+00:00
Clover-L 20 Reputation points Microsoft External Staff Moderator
2 answers

Grammer proof check does not work in excel.

Excel is not proof checking grammer. How do you fix this issue?

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-03-31T18:48:44.6533333+00:00
Kim Harris 0 Reputation points
answered 2026-03-31T19:25:11.9666667+00:00
Hendrix-C 16,725 Reputation points Microsoft External Staff Moderator
2 answers

remove family member

Hi I am unable to delete or take off my son from my account.I have 2 accounts one is with my phone number <PII removed> and the other is @gmail.com. it says remove consent but it wont let .please help

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-03-31T14:59:19.0033333+00:00
veronica garcia 0 Reputation points
edited the question 2026-03-31T19:21:18.3666667+00:00
Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
2 answers

No email with Outlook.

Bought a new computer with Windows 11 Pro, and I can't send or receive emails with my subscription Office 365 version of Outlook. Outlook on my old PC, with Windows 10. What do I do?

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-03-31T18:43:50.94+00:00
Vern Schleyer 0 Reputation points
commented 2026-03-31T19:19:32.0233333+00:00
John Jefferson Doyon 71,430 Reputation points Independent Advisor
2 answers

Getting the Certificate after passing my exam

I passed the AB-730, Microsoft Certified: AI Business Professional, and I have not received my certificate or access it. Where can I go to have it sent to me?

Community Center | Not monitored
asked 2026-03-31T18:48:27.79+00:00
Ryan Tannenbaum 0 Reputation points Microsoft Employee
answered 2026-03-31T19:19:15.77+00:00
Julian Sharp 25,901 Reputation points
2 answers

How to fix Microsoft Rewards desktop search 0/7 days issue

I completed the required Bing searches on desktop, but the progress still shows 0/7 days. I waited more than 24 hours and tried again, but it still does not update. Please check and fix this issue on my account.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

7,367 questions
asked 2026-03-20T11:55:09.25+00:00
shashika avishka 0 Reputation points
answered 2026-03-31T19:18:39.86+00:00
Lucus-V 7,490 Reputation points Microsoft External Staff Moderator
2 answers

I haven't received my certificate

I have completed my certificate forAz-400 on last Thursday but I haven't received any certification yet.

Community Center | Not monitored
asked 2026-03-31T18:53:00.35+00:00
Harshitha 0 Reputation points
answered 2026-03-31T19:18:18.5233333+00:00
Julian Sharp 25,901 Reputation points