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How do I get chat support

How do I get help with…

Outlook | Web | Outlook.com | Email
asked 2026-05-02T18:55:23.8433333+00:00
Bud Bouche 0 Reputation points
answered 2026-05-02T18:57:46.6633333+00:00
Stefan Blom 344.3K Reputation points MVP Volunteer Moderator
2 answers

Modem unregistered

Connection issues I posted about in April, (incorrectly blaming Mictosoft) was solved by an Xfinity service agent on an in-person house call. My Netgears modem/router was not registered although it had worked well for 3 months before issues started. …

Windows for home | Other | Internet and connectivity
asked 2026-05-02T11:15:14.16+00:00
Susan Gronemeier 20 Reputation points
answered 2026-05-02T18:57:43.5633333+00:00
Susan Gronemeier 20 Reputation points
1 answer

ACCOUNT RECOVERY HELP - I WANT TO SPEAK TO A PERSON NOT A ROBOT

I have an old email that is linked to an old account on a different website that I am trying to access. My two factor authentication isn't working because it is signed up to another email which my mum has been locked out of. I have tried everything and…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-02T18:00:57.05+00:00
Rachel Eyres 0 Reputation points
answered 2026-05-02T18:57:15.1066667+00:00
Darhyl Amizola 45,880 Reputation points Independent Advisor
2 answers

Cancel My Subscription

I am being double charged for microsoft 365. I do not want the subscription and I conveyed this at least a year ago. And the account is not attached to my phone number

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-02T18:08:33.34+00:00
Karen Ward 0 Reputation points
answered 2026-05-02T18:51:31.0766667+00:00
Darhyl Amizola 45,880 Reputation points Independent Advisor
2 answers

Sound Recorder saving files in a weird location

Since I synced Windows 11 to my OneDrive, Sound Recorder files get saved on One Drive (which is okay), but they're buried 4 or 5 levels of subfolder, in a folder that Sound Recorder apparently selected at random. I've tried to change that location using…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-26T23:33:03.7866667+00:00
pklonowski 0 Reputation points
commented 2026-05-02T18:46:45.3533333+00:00
pklonowski 0 Reputation points
2 answers

Error 500/504 when using "Save as agent" to add Knowledge in Azure AI Foundry

Hi everyone, I am currently working in the new Azure AI Foundry portal and experiencing a persistent issue when trying to implement data grounding. To add a Knowledge Base to my deployment, the interface requires me to use the "Save as agent"…

Azure AI Search
Azure AI Search

An Azure search service with built-in artificial intelligence capabilities that enrich information to help identify and explore relevant content at scale.

1,571 questions
asked 2026-04-27T22:43:59.0766667+00:00
IPA-Assistant 0 Reputation points
commented 2026-05-02T18:41:37.0766667+00:00
SAI JAGADEESH KUDIPUDI 3,630 Reputation points Microsoft External Staff Moderator
2 answers

Azure OpenAI API: content_filter triggered with null/empty category metadata

Hello, Our team is investigating an issue where the Azure OpenAI API is intermittently blocking requests via the moderation layer, despite the inputs passing manual validation. The Issue: Requests are being returned with the finish_reason:…

Content Safety in Foundry Control Plane
Content Safety in Foundry Control Plane

An Azure service that enables users to identify content that is potentially offensive, risky, or otherwise undesirable. Previously known as Azure Content Moderator.

111 questions
asked 2026-04-24T16:34:46.27+00:00
Yaroslav Saputskyi 0 Reputation points
commented 2026-05-02T18:39:36.2366667+00:00
SAI JAGADEESH KUDIPUDI 3,630 Reputation points Microsoft External Staff Moderator
2 answers

Provisioning state "Failed" for claude-opus-4-7 (GlobalStandard) in Azure AI Studio

Hello, ​My model deployment in Azure AI Studio (ai.azure.com) is failing. ​Deployment Details: ​Name: claude-opus-4-7 ​Type: GlobalStandard ​Provisioning State: Failed ​There is no specific error code shown on the Details page. Where can I find the…

Foundry Models
Foundry Models

A catalog of AI models in Microsoft Foundry that you can discover, compare, and deploy using Azure’s built‑in tools for evaluation, fine‑tuning, and inference

117 questions
asked 2026-04-17T19:58:37.4133333+00:00
Mahdi Saadat 5 Reputation points
commented 2026-05-02T18:38:32.34+00:00
SAI JAGADEESH KUDIPUDI 3,630 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Teams produces 'SystemError' when receiving output from built in Azure Foundry Agent connection through Copilot Studio Orchestrator

Goal: Connect specialized Foundry Agents to Copilot Studio Orchestrator for seamless Teams and M365 Copilot integration of conversational Agents. Environment: Copilot Studio Orchestrator Agent connected to two specialized backend Foundry Agents through…

Azure AI Bot Service
Azure AI Bot Service

An Azure service that provides an integrated environment for bot development.

1,132 questions
asked 2026-04-16T17:15:10.9566667+00:00
Julien Ward 0 Reputation points
commented 2026-05-02T18:38:00.5333333+00:00
SAI JAGADEESH KUDIPUDI 3,630 Reputation points Microsoft External Staff Moderator
3 answers

Teams Bot messages not reaching local backend via cloudflare tunnel

I am running my bot backend locally and exposing it through a cloudflare tunnel.This setup was working earlier, but for last few days messages sent from microsoft teams do not reach my local backend anymore. From Teams client side, I see some cors…

Azure AI Bot Service
Azure AI Bot Service

An Azure service that provides an integrated environment for bot development.

1,132 questions
asked 2026-04-15T19:11:24.8366667+00:00
sherlock457 0 Reputation points
commented 2026-05-02T18:37:03.6766667+00:00
SAI JAGADEESH KUDIPUDI 3,630 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Where is Active Directory GPO Stored on the Local Server

Hi, I applied a global policy on AD under system Net Login folder. I cannot find it on the local server by using gpedit.msc. Where is it located? Thanks, Brandon.

Windows for business | Windows Client for IT Pros | User experience | Other
asked 2022-09-20T01:48:15.6+00:00
Brandon Ho 376 Reputation points
edited a comment 2026-05-02T18:36:11.99+00:00
Ranjna Nagpal 0 Reputation points
3 answers

Frequent Instability Across all LLM Models

I have been noticing a lot of instability across a range of models from the foundry. Model Timeouts Completion timeouts are now problematic across all models. Some models are completely unusable and never respond, others are very slow, others are…

Content Safety in Foundry Control Plane
Content Safety in Foundry Control Plane

An Azure service that enables users to identify content that is potentially offensive, risky, or otherwise undesirable. Previously known as Azure Content Moderator.

111 questions
asked 2026-04-15T10:31:58.51+00:00
Dan Hastings 10 Reputation points
commented 2026-05-02T18:36:11.5866667+00:00
SAI JAGADEESH KUDIPUDI 3,630 Reputation points Microsoft External Staff Moderator
2 answers

Content filters hitting with no explanation despite being set to annotate only

I'm making requests to GPT 5.2 which are triggering content filtering, of the nature "What does <company> do?". The response contains is the standard "I'm sorry, but I cannot assist you with that request" and contains: …

Content Safety in Foundry Control Plane
Content Safety in Foundry Control Plane

An Azure service that enables users to identify content that is potentially offensive, risky, or otherwise undesirable. Previously known as Azure Content Moderator.

111 questions
asked 2026-04-14T22:45:38.1566667+00:00
Graham LaBossiere 0 Reputation points
commented 2026-05-02T18:35:06.58+00:00
SAI JAGADEESH KUDIPUDI 3,630 Reputation points Microsoft External Staff Moderator
5 answers

Azure OpenAI gpt-realtime – Intermittent ResponseFailed (server_error) during peak hours

We are using Azure OpenAI gpt-realtime model over WebSocket for a production use case and are seeing intermittent failures during peak traffic hours. We are using eastus2. Error Details { "name": "ResponseFailed", …

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

4,889 questions
asked 2026-04-14T18:55:45.5733333+00:00
Himanshu Changwal 10 Reputation points
commented 2026-05-02T18:32:49.9433333+00:00
SAI JAGADEESH KUDIPUDI 3,630 Reputation points Microsoft External Staff Moderator
2 answers

Significant Decrease in Translation Quality in Azure AI Translator (English → Swedish).

Hi, I’ve noticed a substantial drop in translation quality when using Azure AI Translator for English → Swedish translations. For example Source: “The account deletion link was only valid for 30 minutes and has expired” Current translation: “Länken…

Foundry Tools
Foundry Tools

Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform

4,587 questions
asked 2026-03-16T17:31:17.1+00:00
Anton Olivestam 0 Reputation points
commented 2026-05-02T18:31:47.92+00:00
SAI JAGADEESH KUDIPUDI 3,630 Reputation points Microsoft External Staff Moderator
2 answers

prebuilt-layout/read returns 0 figures for DOCX with images (Azure Document Intelligence).

Hi, I’m using Azure Document Intelligence (Python SDK) with the prebuilt-layout model to analyze a .docx document that contains many embedded images (screenshots). I’m trying to use the figures output, but it’s always empty. Here is a simplified version…

Foundry Tools
Foundry Tools

Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform

4,587 questions
asked 2026-03-16T14:58:40.27+00:00
Noor Ul Amin 0 Reputation points
commented 2026-05-02T18:31:07.5033333+00:00
SAI JAGADEESH KUDIPUDI 3,630 Reputation points Microsoft External Staff Moderator
2 answers

InternalServerError: An unexpected error occurred when trying to train a model

Attempting to create a custom classification model with 5 small documents of two classes in Word and/or PDF. Training fails every time with "InternalServerError: An unexpected error occurred".

Foundry Tools
Foundry Tools

Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform

4,587 questions
asked 2026-03-16T14:19:20.98+00:00
Richard Bennett 0 Reputation points
commented 2026-05-02T18:29:58.85+00:00
SAI JAGADEESH KUDIPUDI 3,630 Reputation points Microsoft External Staff Moderator
2 answers

Azure Content Understanding - Layout (Usage Via API)

Hi All, I'm trying to use Azure Content Understanding - Layout model. Which comes in Microsoft Foundry, under the "AI Services" tab. My Goal, I want to send the pdf, and the get the markdown back. I have tried writing the code, it always says…

Foundry Tools
Foundry Tools

Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform

4,587 questions
asked 2026-03-12T10:15:18.6066667+00:00
Ajayakumar Managaon 0 Reputation points
commented 2026-05-02T18:29:21.1633333+00:00
SAI JAGADEESH KUDIPUDI 3,630 Reputation points Microsoft External Staff Moderator
2 answers

I went to sign in with my mobile number and it sent an email to an unknown email address

I went to sign in with my mobile number and it sent an email to an unknown email address!

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-02T17:48:48.0433333+00:00
Liam Roberts 0 Reputation points
answered 2026-05-02T18:26:35.78+00:00
John Jefferson Doyon 76,735 Reputation points Independent Advisor
8 answers

Microsoft 365 tenant lockout – Global admin blocked by MFA (no Authenticator access)

I am the owner of the domain izontungaconsulting.com. I am completely locked out of my Microsoft 365 tenant. The only global administrator account is blocked due to Microsoft Authenticator MFA. I no longer have access to the Authenticator app and cannot…

Community Center | Not monitored
asked 2026-05-01T11:03:37.65+00:00
Lionel Izontunga 5 Reputation points
answered 2026-05-02T18:19:56.2633333+00:00
Lionel Izontunga 5 Reputation points